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The Tipping Point with TIPJAR’s Dan Hawkie
“Happy teams, happy customers, happy sales. It’s how it works.” – Dan Hawkie on the Service-Profit Chain
Want to drive stronger performance to improve guest experience? Has service charge and monthly payroll-based distribution disconnected your staff from their effort and earnings and bred complacency? Richard speaks to special guest Dan Hawkie (TIPJAR) on what progressive businesses like Pizza Express are doing to align tips with service quality in our latest episode of RAW. It’s not one to miss!
