Only 33% of Hospitality Operators Have a Workforce Management System That Works
A recent industry survey from S4labour reveals that only 1 in 3 operators report having a workforce management system that truly works for their business, while 24% respondents selected that they do not know what a workforce management system is at all.
The same survey also found that 67% of operators reported that their staff always upsell or suggest additional items to guests, while 1 in 3 operators do not set shift incentives or targets for their teams.
Furthermore, 77% of operators agree that the biggest driver for increasing sales is improving habits through training.
Mark Jensen, Chief Commercial Officer at S4labour, commented: “Operators know that better habits lead to better performance. Without a reliable system in place, those habits are hard to track and reinforce, so this data presents a major opportunity for tech providers and operators.”