1. Communicate Clearly and Often
Use workforce tools and daily briefs to keep your team aligned. Clear communication reduces mistakes and empowers staff to deliver great service.
2. Plan Labour Strategically
Avoid the “throw everyone on the rota” trap. Overstaffing eats into profit, while understaffing hurts service. Balance is key.
3. Make Work Enjoyable
Happy teams create happy guests. Small gestures—meals, treats, recognition—go a long way in building morale.
4. Manage Admin Proactively
Stay on top of pre-orders and upsells. Spread admin tasks throughout the week to avoid bottlenecks and missed opportunities.
5. Say “Yes” to Sales Opportunities
Every phone call or walk-in is potential revenue. Train your team to maximise covers and upsell where possible.
6. Plan Shifts in Advance
Allocate roles when writing rotas. Put your best people in the right positions to optimise service and sales.
7. Elevate Guest Experience
First impressions matter—smiles, greetings, and personal touches create loyalty and repeat business.
8. Collect Feedback and Act on It
Encourage reviews and use insights to improve. Feedback also fuels marketing and bounce-back campaigns.
9. Prepare Your Bounce-Back Strategy
Plan January offers during December. Use creative tactics like mystery discounts or loyalty envelopes to drive post-holiday traffic.
10. Incentivise Upselling
Upselling boosts revenue, tips, and guest experience. Make it fun with team challenges and rewards.
11. Control Wastage
Monitor stock levels and portion sizes. Overordering and careless habits can erode margins quickly.
12. Start Where You Plan to Finish
Plan January rotas early and communicate holiday policies upfront. This ensures smooth operations and avoids surprises.
TRANSFORM YOUR BUSINESS
Operational Excellence Programme
