Customer story

Streamlined people
management for 500+ team
members


Winners of a Pub & Bar Award, The Chestnut Group is a 16-strong collection of beautiful East Anglian pubs founded by Philip Turner. People Director Charley O’Toole streamlined people management across 500+ team members.

“I publish a rota, and everyone gets a notification on their phone.”
Charley O’Toole
People Director, The Chestnut Group

The challenge

A complex, growing business couldn’t keep managing shift patterns and pay on paper and spreadsheets, and wanted to streamline communications and HR onboarding.

What they did

Rotas are published straight to the team’s phones, onboarding and employee documentation run through S4labour’s HR tools, and holiday management is automated with visible accruals and holiday pay built into the rota.

The results

Deployment and budgets are looked after, the right people are on at the right time, and support feels like a partnership rather than a supplier — commercial value that stands up in a tough cost environment.

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