What Our Customers Are Saying About Operational Excellence
Spoiler Alert: They’re all empowering managers, driving better margins, and boosting productivity – all while giving teams confidence in labour deployment and building smarter operational habits. Our Operational Excellence Programme helps hospitality businesses align labour with demand, improve efficiency, and create a culture of proactive decision-making that transforms performance.
£8.47M in Labour Cost Savings
Forecasted Labour Savings: £2.34M
St Austell Brewery - 180+ Sites
“We are sitting around 5% better in our total labour position vs last year, with all metrics in the green.”
Impact: Through Operational Excellence, St Austell Brewery empowered managers and head chefs with confidence in labour deployment, delivering record weeks during seasonal peaks and maximising efficiencies in quieter periods.
Grosvenor Pubs & Inns - 11 Sites
“Grosvenor became more productive, more efficient and it gave a lot of control to the fingertips of our general managers.”
Impact: Our Goldilocks programme and site-by-site visits helped Grosvenor implement modern practices, optimise staffing during low sales periods, and capitalise on peak trading opportunities.
Butcombe Pubs & Inns - 120 Sites
“I think it’s definitely improved our guest experience, particularly when the pub is quiet.”
Impact: Butcombe Brewery used Operational Excellence to uncover missed opportunities, prepare for wage uplifts, and implement strategies that drive sales and efficiency while reinvesting in their people. The Northey Arms saw improved guest experience and smarter labour alignment during quieter trading periods.
Everards - The Beer Hall
“It was all about ‘right people, right time’ and an opportunity to look at The Beer Hall from start to finish times, rota building, the team and our ways of working — it’s all about being better.”
Impact: This Operational Excellence project focuses on smarter scheduling, better team deployment, and improved service standards.
