How Service and Culture Built a Pub Empire with Hamish Stoddart
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What makes hospitality truly world-class? In this episode, we sit down with Hamish Stoddart, co-founder of Peach Pubs, to uncover the secrets behind creating unforgettable guest experiences. From building a culture rooted in shared ownership and values to sustaining exceptional service, Hamish shares insights that every hospitality leader needs to hear. Whether you run a pub, a restaurant, or any service-driven business, this conversation will inspire you to rethink how culture and purpose drive success.
This episode is all about slack – one of our favourite topics which is all about how to make the most of quiet moments on shift.
In a world where the fully wrapped cost of the current NLW is £16.10 an hour, you need to make every team member as efficient as possible.
From cutlery polishing to chopping lemons, we explore how slack tasks can boost productivity and improve service. So, whether you’re front of house, back of house, or running the shift, this one’s not one to miss.
If you’re in hospitality, chances are you’ve heard of Sideways – the video-based training platform that’s shaking up the industry. If you haven’t, today’s your lucky day.
We’ve just dropped a podcast episode with Sideways founder John Mason, where we dive into why creating video content that solves real problems for your team is the smartest way to train in the digital age.
Gone are the days of shadowing shifts and flipping through manuals. Today’s workforce learns through peers, on platforms they actually use. Training videos need to be quick, sharp, and packed with practical know-how – delivered straight to their screens in minutes.
🎧 Tune in now and discover how to make training work for the next generation.
Richard does – he was in the thick of it at All Bar One Brindley Place, running one of the busiest shifts of his life and chasing a record-breaking Friday.
In this episode, Richard and Alastair talk about what it really takes to run a brilliant shift. Not just on mad Friday, but every day of the week.
If you have a spare 15 minutes today, give it a listen and subscribe for bi-weekly episodes!
“Happy teams, happy customers, happy sales. It’s how it works.” – Dan Hawkie on the Service-Profit Chain
Want to drive stronger performance to improve guest experience? Has service charge and monthly payroll-based distribution disconnected your staff from their effort and earnings and bred complacency? Richard speaks to special guest Dan Hawkie (TIPJAR) on what progressive businesses like Pizza Express are doing to align tips with service quality in our latest episode of RAW. It’s not one to miss!
