With Shift Success by S4labour
Starting teams strong and ensuring they stay engaged is key to delivering the perfect shift. Productivity is boosted, team communication is improved, and most importantly, customers get a top-notch service day in, day out.
The result? Benchmark data shows a 6.2% increase in sales per cover, making each shift more profitable for your business.
Our Shift Success module, which includes Shift Allocation and Shift Briefing functionalities, helps your team stay connected, informed, and productive on every shift.
These tools are built by operators, for operators, meaning they provide more than just a data-driven approach—they communicate clear roles and responsibilities as well as shift-specific briefs to ensure smooth service delivery, even during quieter periods. Let’s dive into how these features can revolutionise your operations and create a balance between efficiency and a people-first mindset.
Shift Allocation: Clear Roles for Greater Productivity
One of the most frustrating experiences for employees is starting a shift without clear direction. Ambiguity around who is responsible for what can lead to confusion, inefficiency, and even reduced service quality. This is where Shift Allocation shines. It removes uncertainty by assigning staff to specific roles, areas, and tasks before their shift even begins.
For an operations director managing multiple venues, this functionality is a game-changer. Shift Allocation automatically informs each employee of their role—whether they are working on the bar, waiting tables, or managing the kitchen. It also specifies which area of the venue they will cover and any other responsibilities they’ll take on.
This clarity drives productivity by allowing employees to immediately focus on their tasks, minimising downtime. And when the team knows exactly what’s expected of them, it helps create a seamless customer experience—guests are served more efficiently, tables are turned over faster, and operational bottlenecks are reduced.
Shift Briefing: Keeping Teams Informed and Motivated
In hospitality, success depends on more than just getting the basics right. To stand out, you need to ensure your team is fully informed and motivated—something that’s not always easy in a busy workforce. Shift Briefing delivers this extra layer of engagement.
Before each shift, team members receive a briefing that outlines key information, such as:
- Daily specials: Keeping the team updated on menu changes or promotional items they can upsell to guests.
- Incentives: Any performance-based rewards or targets for the day, keeping staff motivated to hit productivity and sales goals.
- Slack tasks: Employees are reminded of their responsibilities for when service is quiet, whether it’s setting up, restocking, or polishing cutlery.
Operations are much more than just a numbers game. While data is crucial for planning, staffing, and cost management, service is what sets successful operations apart. And, with constant pressure to deliver more with less, it’s easy to overlook just how much a business is built on people. By ensuring that every team member knows their role, is kept in the loop, and feels valued, you’re laying the groundwork for greater service consistency, stronger team morale, and better guest experiences.
