The Opportunity

We are looking for someone who would like a career in one of the fastest growing software companies in the hospitality sector.  If you have great people and customer service skills, with a desire to succeed, then we want to hear from you!

In association with a comprehensive training programme, we will enable you to be at the forefront with our customers from day one. From the get-go, as the successful candidate, you will get hands on.  You’ll contribute to our customer success team, supporting our customers with value adding advice on how they can make even better business decisions and get the most out of working in partnership with S4labour.

We have a proven track record of taking on Associate level/Graduate Account Managers and developing them into fully fledged Account Managers.  Our team structure includes Senior Account Managers so your opportunity to develop your skills and career provides a clear career path within our business.  Our customer success team currently consists of a team of 5 and we have an opening for someone to join our growing business to bring ideas, passion and drive as well as having a clear understanding of what great customer service looks like to come on our journey with us.

What you’ll do

You will be joining us at a very exciting time as we prepare to launch several innovative new products to the market and accelerate our growth. You will be working alongside our Chief Customer Officer and 2 Account Managers and 2 Senior Account Managers to ensure our customers’ accounts are maintained to the highest standards. This is a varied role, and we expect you to learn a great deal in your first 12 months.

What you’ll bring

We’re an inclusive and friendly business—everyone mucks in with a positive and enthusiastic attitude! We are therefore looking for dynamic, business minded and hard-working individuals. You will be a confident self-starter, proactive in your approach, who thrives working on your own initiative and as part of a high-performing team.

A few other key essentials:

• Ideally of graduate calibre or equivalent relevant experience
• Excellent interpersonal/communication and customer service skills
• Ability to build and maintain relationships
• Strong numeracy skills
• Excellent organisational and planning skills
• A proactive attitude and ability to work on your own initiative
• Good understanding of Microsoft Office or similar
• Ability to thrive under pressure
• Full clean driving licence
• Experience in the pub/restaurant/hospitality sector would prove useful but is not essential

What we can offer you:
One-to-one mentoring in account management and personal development leading to:
• A broad range of essential and transferable business skills
• An exceptional understanding of the hospitality industry
• The opportunity to advance your career at a pace much faster than in a large corporate
• Flexibility, variety and excitement; giving you considerable responsibility

S4labour is committed to building a brilliant team that is inclusive in its culture, and values diversity. We strive for equality of opportunity in all that we do and actively encourage applicants from all groups and backgrounds to apply for this role.

To apply please send a CV and, if you’re keen, a brief note telling us why you would be a great part of the S4labour Team to ali@s4labour.co.uk / chriswelham@s4labour.co.uk

Job purpose

You will join a team dedicated to welcoming new clients to our platform.

You will be working directly with new clients to keep them engaged and excited to make use of our software.

You will be taking charge of organising and delivering training on how to best use our platform and taking the responsibility of ensuring all our clients enjoy the smoothest onboarding experience possible.

Role description

• Manage the successful onboarding of multiple new clients starting their journey with S4labour, while adhering to key operational deadlines.
• Proactively collaborate with clients and other stakeholders to capture the required data to deliver an effective, efficient, and timely implementation of S4labour products
• Confidently deliver training to clients operating within a wide range of businesses on how to best utilise our software. Equally confident and engaging in remote or face-to-face delivery.
• Operate as a subject matter expert in our product portfolio and provide guidance to users on how best to use our system. Creatively overcome and solve client challenges by applying S4labour product knowledge.
• Provide occasional cover on our support desk, giving guidance and resolution on basic client issues (tickets and calls) in a friendly and professional manner whilst following standard support desk procedures

Key skills and personal qualities

• Confident self-starter with a can-do attitude and a proactive approach
• Great interpersonal and communication skills alongside an ability to build and maintain strong professional relationships
• Excellent organisational, planning and prioritisation skills
• Hardworking and resourceful with good problem-solving abilities
• Friendly, helpful team-player with a desire to deliver excellent customer service
• Happy working autonomously, as well as in collaboration with a wider team
• An excellent command of English, both written and verbal
• Happy working in a varied role in a fast-paced environment
• High attention to detail and a drive for continuous improvement
• Experience in the pub/restaurant/hospitality sector would prove useful but is not essential

*qualifying period and other criteria apply

S4labour is committed to building a brilliant team that is inclusive in its culture, and values diversity. We strive for equality of opportunity in all that we do and actively encourage applicants from all groups and backgrounds to apply for this role.

To apply please send a CV and, if you’re keen, a brief note telling us why you would be a great part of the S4labour Team to ali@s4labour.co.uk / chris@s4labour.co.uk