Last Updated: 06/09/2022
Find here monthly customer satisfaction statistics from S4labour to see how well and quickly we perform with support queries
%
Response Satisfaction Score
Good Satisfaction Tickets
Responses & Resolution Time
Average First Reply Time
Average Resolution Time Across All Departments
Tickets by Number of Responses until Resolved
%
Completely Resolved in Under 1 Hour
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Tickets by Number of Departments Until Solved
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We aim to resolve most support requests with our first response. However, sometimes we need to pass your enquiry to another team for more specialist attention, such as your Payroll Account Manager or a Developer.