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Tossed

by | Mar 15, 2023 | Customer Stories, Multi Site

Case Study

Tossed Saved Labour Spend by using S4labour

Compay Name: Tossed
Business Type: Mulit Site
Date: 2018

 

Tossed Overview

Tossed is a healthy fast-food chain found in central London, with 12 outlets. They serve healthy food freshly made to order including delicious salads, power bowls and rainbow wraps.

“Moving to S4labour was a chance to relaunch better and operate our sites in a more productive, efficient way, we quickly achieved that.”
Neil Sabba

Managing Director, Tossed

Solution & Benefits

The immediate solution was to find a labour management and payroll software that could provide them with clearer visibility and Tossed opted for S4labour.

Furlough made payroll complicated for many, but Neil was determined to do the best for his team, something he knew they could rely on S4labour to get right. Like most operators, a large number of the team are on variable hours and migrating to a new system could have made things complicated, causing delays.

However, the migration process to S4labour was seamless and we were able to ensure that the teams at Tossed who were working and those on Furlough got paid correctly. Tossed were able to make a quick, accurate and uninterrupted CJRS claims.

Another painpoint with their previous solution was the lack of link from their payroll service into their pension provider. Now with S4labour, the link from their payroll to their pension is automated and entirely accurate, saving them a great deal of time and stress every pay period.

Results

Since moving their labour management to S4labour, Tossed have saved time when it comes to payroll and now have complete visibility. By accurately deploying teams at times when they are needed, Tossed have been able to best use their labour spend and save on unnecessary costs. Neil states that by using S4labour, it has resulted in a significant weekly labour saving.

Other staff members have commented on the experience of using S4labour: “The training and support we received has been fantastic. We have implemented several systems into the business over our time, but the way S4labour have gone about setting us up for success has been the best I have ever seen.”

“We had great communication as our system was being built and the team were really diligent in setting S4labour up right for Tossed. Since we have been live with S4labour, the whole team have been expertly trained and are engaged. The support team have always been quick to respond to any queries.”

More Case Studies

Employee Profile vs. User Profile

by | Feb 17, 2022 | Blogs

A User Profile grants access to the management and funtionality side of the s4labour system.

A persons user level will determine what they can see and do. A user profile will typically have a Username assigned to it, rather than an email address.

An Employee login is created when an employee is added to S4labour. This allows staff to view their rota, their own details, and submit requests for holiday or detail changes. An employee profile will typically login with an email address.

User login’s are created and managed by a level 5 user.

Users can be linked to an employee to prevent logging out and in to switch profiles.You are able to log in as a user and switch between your employee and user profile, but you are not able to log in using your employee profile and switch to your User Profile.

While the accounts are linked they are still distinct.

System Update 17.12.21

by | Dec 17, 2021 | Blogs

Following several weeks of investigation and updates with S4labour, we have have summased the fixes that have been put in place inorder to support system stability and performance.

The Login Procedure

On Monday morning, the system was being hit with 600 – 1000 login attempts per second, over 100 times more than any typical day of the week. This led to hundreds of thousands of calls to the server every minute, resulting in slower system performance and on occasions causing the system to crash.

We are still investigating the cause for this volume of login, given the recent announcements from other SaaS businesses in recent month, it is likely to be a bot attempting to breach our security procedures. The good news is that, while the system has suffered performance and speed issues, all of the security procedures did their job and kept S4labour secure.

However, we have and are continuing to implement a number of significant architectural changes to both improve the security of S4labour and ensure that system performance is not impacted in the future.

Server Duplication

As well as increasing the server capacity by 50% for the main system, we have added an additional server, dedicated to the login process. This will mean that any impact that login demand may have on S4labour, will not impact on anyone who has already logged in. This will also mean that, if demand remains high, and the login server needs resetting, users already logged in will be unaffected.  

CAPTCHA

The introduction of the CAPTCHA on Thursday the 16th of December will significantly reduce the impact a bot could have of draining server capacity going forward.

Login Control Procedures

The login process is controlled to allow up to 30 logins per second. This combined with the CAPTCHA will mean that the login server cannot reach maximum capacity, but there is a possibility of a 3 second delay between logging in and being let into the system at peak demand times. We will be monitoring server load closely and should the system near CPU capacity, we will update this control appropriately. This may slightly increase the time it takes to get into the system by a few more seconds. However, we now have the ability to do this very quickly and with no disruption to anyone already logged into the system.

Propel Multi Club – Female Leaders and Entrepreneurs: Powerful and Inspiring Speakers after an Era of Uncertainty

by | Oct 20, 2021 | Blogs, Hospitality

This was a brilliant event with truly inspirational and honest speakers. There really are some amazing women leading the way in the hospitality industry. These women have had very successful and “purposeful” lives—a word that came up a lot—but they were also unafraid to be honest about the challenges of the work-life balance with having small children. Not to mention issues of failures and confidence that they have overcome. 

This was really the very opposite of a dull conference. We heard the colourful experiences of the formidable Dorothy Purdew (the woman behind the Champneys brand) which included: being rejected for a job at weight watchers; starting her own slimming business to compete; swindling employees; and ugly million pound paintings. Anna Garood (former music producer who grew PoNaNa into an international brand, and now of The Coconut Tree) spoke of her personal jet trips to Ibiza with Liam Gallagher—who was unexpectedly good at scrabble. Well, on the flight out anyway! For pure drive, and a role model to us all, you have to give it to Sarah Willingham: founder of Nightcap and formerly a dragon on Dragon’s Den. Sarah worked her way up from nothing but was always inquisitive and bold; she understands her strengths and really knows how to scale a business.

Covid has been a very challenging time for hospitality, that we all know, but it was great to hear some of the positive stories arising out of Covid. From new businesses and business ideas, to changed perspectives with the drive to carry on making things happen quickly, these stories of success did prove to be inspiring.  

Judy Joo (executive chef, restaurateur, TV chef and founder of Seoul Bird) had a great quote that resonates with us at S4labour. When asked what the best advice you could give to someone running a restaurant, Judy stated: “Efficiency of operations will make or break a business”.

July Tips into Growth Off the Back of a Big Final Week

by | Aug 12, 2021 | Blogs, Sales Figures

After 3 weeks of decline in July, the final week has led to sales being up by 1.7% in hospitality compared to July 2019, one of the first times since re-opening. This is mainly driven by food sales which were up 6.9% compared to July 2019, despite drink sales down at -2.5%. Figures expectantly show London down at 10% following recent trends and non-London areas up 4.6%

Last week’s hospitality sales were up 13.6% on the same week in 2019, being the first time a positive weekly like for like (on 2019) had been recorded since re-opening back in April.
 
S4labour’s Chief Innovation Officer, Richard Hartley commented, “It is brilliant to see a positive monthly like for like figure for the first time in a while, albeit driven by one positive week. With changes to the NHS App hopefully reducing the ‘Pingdemic’ and foreign travel to the U.K allowed for some vaccinated countries we are hopeful about the coming weeks”.