Boosting your people management game with S4labour and Talent Funnel

Effective people management is key to keeping operations running smoothly and staff delivering a service that matches demand and keeps customers coming back. From hiring to staying on top of labour laws and regulations, keep your people management simple and effective with S4labour and Talent Funnel.

Hiring made easy

Talent Funnel’s applicant tracking system (ATS) is the first step in getting top talent into your business. Like S4labour, Talent Funnel takes a best-in-class approach when it comes to its offering – specialising in pre-hire.

Attract. Engage. Convert. Onboard. That’s the four key areas of the hiring process that the ATS focuses on. With key concepts such as automaton, “speedy support”, and usability at the centre of the platform, Talent Funnel have created a system that is “easy and logical to use”. The result? A platform that ensures users spend less time on admin and more time doing what they love. Hiring great people.

Processing candidates is a breeze. Finding those standout hire no longer fees like a chore. And the time you get back to focus on delivering a top candidate experience is rewarding. Once the ATS is paired with S4Labour, a truly seamless experience for both hiring teams and candidates is achieved.

Happy staff, happy life 

When you nail your hiring and onboarding processes, you’ll not only find well-suited team members for the job, but you’ll see a major improvement in retention. Making a good impression and giving your team everything they need to be their best is key to long-term productivity and employee satisfaction. With S4 Connect, the employee app, your team own their onboarding and the ongoing management of data and documents.

 

Perfect schedules, lower costs

Getting your labour levels right every shift is one of the biggest drivers of engagement, productivity and overall cost management and sales growth. With hour-by-hour deployment, you can match sales demand to meet every peak and trough throughout the day. You’ll have the right people at the right time, ensuring you deliver a great service and don’t overspend on labour costs.

Smart decisions with data

With S4labour and Talent Funnel working together, you’ll get a treasure trove of data. Track how well your hiring process works, see how your staff are performing, and keep an eye on labour costs. Complete visibility of important trends and information helps you make smarter decisions to achieve better operational outcomes.

Stay compliant with ease

Worried about labour laws and regulations? Don’t be. Talent Funnel keeps your hiring process documented, and S4labour handles ongoing employee records and ensures you have complete compliance-confidence.

In a nutshell

Pairing S4labour with Talent Funnel is like having a secret weapon for your hospitality business. They streamline everything from hiring to managing your workforce, helping you save time and money while keeping your staff happy.

Engagement and fairness: improving retention in hospitality

When we talk about labour management, our minds tend to run straight to the cost of labour in terms of weekly P&L. With the cost of staff wages increasing, we are right to be thinking about how much we are spending each shift on staff, but paying your staff is not the only increasing cost to manage when it comes to labour. The cost of replacing staff is another major controllable cost for operators, and the solution is found in providing engaging and fair workplaces for teams.

High staff turnover levels remain a major concern for hospitality businesses. In 2023, UK Money reported that the industry has the highest turnover rate in the UK, with an average of 37.6% of employees leaving jobs each year. And, when you consider the actual cost of recruitment (especially if you are using an agency), as well as the cost of induction and training over a number of months, high turnover really poses a big obstacle to stability and growth. However, evolving legislation and innovative solutions are pathing a promising pathway for tackling the struggle of retention.

Improved communication and engagement will keep your teams happy

In order to foster an environment of loyalty and satisfaction, hospitality teams need to feel engaged and supported in the running of every shift. Knowing when they are working, who with, and what they are expected to achieve in each shift are key first steps in setting a good standard of communication. Another big driver of retention is also in knowing there is open communication with managers, particularly regarding holiday, ‘not available’ hours and swapping shifts.

In March, S4labour released S4 Connect – an app designed to bring together everything hospitality staff need to be their best and stay productive and engaged every shift. Read more about S4 Connect here: S4 Connect

With S4 Connect, employees can look after their own data and documents, view and book holiday, and see shifts and shift briefs, all in one place.

Team members do not need to access any desktop version, instead they can manage documents such as P45s, contracts and RTW from their mobile. Shift briefs set out all the information they need to be fully engaged and productive, including slack tasks, incentives, and specials.

Holiday management is taken care of, with functionality that lets employees request new holiday, see accrued holiday, and track upcoming holiday requests. For any particular day, staff can also see employee holiday count, so they know not to request days that are already taken.

S4 Connect also allows staff to notify managers of ‘not available’ shifts for half or full days. Shift swapping is built in, so an employee can request to advertise one of their shifts, and a team member of the same role can offer to pick it up, with managerial approval.

How Grtfl supports Engagement and Fairness

True long-term retention hinges on fair reward systems for hardworking teams. This is where Grtfl excels. In a recent study, 49% of millennials said they would, if they had a choice, quit their current jobs in the next two years due to a perceived lack of fairness and transparency from their employers. This indicates that nearly half of young workers prioritise fair treatment and transparency over other benefits. As of recent reports, Gen Z accounts for around 30-35% of hospitality workers, with Millennials comprising about 42%​ (Hotel News Insights)​​ (Hospitality & Catering News)​. This demographic shift highlights the importance of engaging younger employees effectively to enhance retention and job satisfaction. Grtfl’s platform offers a modernised approach to what has historically been a labour-intensive, and concealed process. The platform is designed to give teams more transparency than ever before on their tips and automate the process for businesses. Giving the team real-time earning updates throughout the period, can reduce shift latency and pave the way for a better-motivated workforce. Implementing people-first initiatives that ensure fairness and transparency will not only provide a direct ROI but also incentivise people to stay within the industry.

The Grtfl and S4labour partnership is a game-changer for the hospitality industry and is an excellent example of how businesses can utilise technology to attract and retain talent in the industry. By integrating fair and transparent reward systems with robust management tools, hospitality businesses can boost engagement, reduce turnover, and foster a loyal, motivated workforce. Look after your people, and they’ll look after you.

Malvern Inns – HLS case study

Case Study

How Malvern Inns use both S4labour & High Level Software

Malvern Inns Overview

Serving up brilliant hospitality since 2010.

Stylish locations with dedicated teams offering delicious food, a great selection of drinks and special stays. 

Party and event management services offered throughout Yorkshire under the banner of Malvern Events

The deployment graph in S4labour is really useful. We get our scheduling just right by matching our shifts to sales per hour. The visual representation of our expected revenue across the day guides the managers in determining the optimal levels of labour. We reduce our slack (excess staff members) which means we save money”
Matt Avery

Ops Director , Malvern Inns

Tell us about Malvern Inns as a business.

Malvern Inns has two venues based in Yorkshire, The Castle and The Square & Compass as well as event management services. We have been operating since 2010, The Castle has 12 ensuite rooms and offers a great village pub environment.

 

Tell us how S4labour works in Malvern Inns.

Malvern Inns has had S4labour for a very long time and is a key tool in our business. Without S4labour everything would be extremely manual, and we wouldn’t have visibility over our costs and budgets. In addition, S4labour helps us engage with the teams. By being clear and transparent with our team about what we require from them in the business they can have a productive shift.

 

Which features of S4labour do you find the most useful?

The deployment graph in S4labour is really useful. We get our scheduling just right by matching our shifts to sales per hour. The visual representation of our expected revenue across the day guides the managers in determining the optimal levels of labour. We reduce our slack (excess staff members) which means we save money.

 

S4labour integrates with many companies in the hospitality industry please explain the benefit of that.

A lot of systems are required to make a hospitality business successful, from Epos, scheduling systems and room reservation systems. Having S4labour integrate with them all is really useful because it means the systems talk to one another and saves us time from having to do manual tasks and means we spend more time with the customer.

 

Tell us how High Level Software works in The Castle

The intuitiveness of the system is a game-changer for us. Its user-friendliness ensures that our team can navigate it with ease, leading to fewer mistakes and a significant reduction in the time spent on training new staff.

 

How do your customers find using HLS?

The system’s user interface is incredibly user-friendly, lots of positive feedback from top to bottom. Making a new reservation or editing an existing one is a breeze. Even our housekeeping team, who rely on it to manage room requirements daily, find it easy to use.

 

Have you encountered any challenges or limitations while using HLS If so, how has the platform addressed or resolved those issues to meet your needs?

As with any new system implementation, there were some teething issues as our team was becoming familiar with the new Property Management System. However, what truly stood out was the excellent support and training provided by the HLS team.

 

 

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