Sub Processor List

Last Updated on 13/02/2025

At S4labour, we are committed to providing you with the best possible service. To achieve this, we engage third-party service providers, known as sub-processors, to assist us in delivering our services efficiently and securely. The following entities process personal data on behalf of S4labour customers and in accordance with contract terms between S4labour and the sub-processor.

We carefully select our sub-processors and ensure they adhere to strict data protection standards to safeguard your information. Our goal is to maintain transparency and trust with our customers, and we are always here to address any questions or concerns you may have about our use of sub-processors.

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Asset Name Description
3CX Support and service management.
Amazon Web Services Application hosting.
Bottomline Technologies, Inc BACS processing provider for payroll services
Delighted Support and service feedback
Dropbox Disaster Recovery Backup Services
Force24 System alerts email automation
Microsoft Azure Cloud hosting provider
monday.com Ltd Support and service management
PayCircle Ltd Payroll processing and service provider
Sendbird In app messaging functionality
Zendesk, Inc. Support and service management
Wagestream Limited On-demand pay

 

Hospitality sales up 8.5% in November.

friends being served in restaurant

Inflation beating like-for-like sales growth for hospitality industry, but profit under pressure.

The latest data from S4labour reveals that sales were up 8.5% in November 2024, compared to the same month last year. London saw growth of 9.9% year-on-year, whilst the sites outside the capital saw 8.1% like for like boost.

“Operators have a short window…before the effects of the budget hit home”

S4labour’s Chief Growth Officer, Richard Hartley, commented: “These figures show many great operators are meeting challenging consumer conditions, but potentially hide the pressures on underlying profitability caused by wider macro economic headwinds. Operators have a short window now to capitalise on improved sales and get to grips with the main variable costs before the effects of the budget hit home.”

Propel Women’s Conference: 5 Key Takeaways 

Recently, S4labour had the honour of participating in the Propel Women’s Conference which celebrated women’s resilience, strength, and limitless potential within each of them. This was an inspiring event that beautifully weaved together stories of triumph and failure, candid panel discussions, and incredible networking opportunities.  

Reflecting on the rich insights gained at the conference, certain themes kept coming up repeatedly. 

Here are five takeaways from the event: 

Leadership is a privilege

The best leaders don’t just manage people, they give them a sense of purpose. A leadership role doesn’t inherently make one a leader. The true measure of leadership is the ability to inspire others to achieve things they thought impossible. Authenticity, vulnerability and the will to make a difference are the essence of leadership. 

People and culture first

A thriving business is rooted in its culture, where people form the heart and soul of the organisation. People are the biggest value that businesses have. It costs next to nothing to retain people, but thousands to hire and retrain. And it’s a culture grounded in honesty and clear communication that effectively unlocks the potential of the workforce. 

Lowering the ladder

Helping others seize opportunities is crucial for a thriving team environment. The utopia exists when every member feels motivated and empowered. Remember, there are no ‘bad’ employees – only those who may either be misplaced in their roles or lack motivation. 

Change is normal

In the aftermath of Covid, organisations faced significant challenges and had to adapt rapidly. The industry continues to face uncertainties, and change is an inevitable constant. The ability of a leader to guide their team through these waves of transformation is invaluable. 

Prioritising EDI

EDI should be a bigger part of business strategy and not just a tick-box exercise. Leaders need to ensure they’re fostering a culture of inclusivity. 

After the Propel Women’s Conference, there’s an undeniable sense of inspiration. Let’s carry forward the momentum and continue to support and empower each other. If the idea of fostering a culture that puts people first resonates with you, discover how S4labour can help enhance team engagement, improve retention rates, and empower people to be their best.

Book a demo now to find out more!

Oowee Vegan

Case Study

S4labour helps fast-food restaurant Oowee Vegan

Compay Name: Oowee Vegan
Business Type: Multi Site
Date: December 2022

Plant-based Fast Food | Oowee Vegan

Oowee Overview

Oowee has been a customer at S4labour for over a year. Their business is split into two concepts: Oowee Diner and Oowee Vegan, which operate in 8 locations across Brighton, London and Bristol.

They have a strong and successful brand and team, serving vegan and non-vegan fast-food at affordable prices, without compromising on quality.

Watch our case study video at Oowee Vegan, Brighton.

“There’s ongoing support from Veno who is fantastic […] any feedback I’ve had has been listened to.”

Lina Blythe

Operations Director, OOWEE Vegan

Challenge

One of the most important challenges for operators is creating a strong and well-organised team. Before S4labour, Oowee were relying on excel sheets and a mix of different systems to manage all the different areas of their labour. This made visibility and reporting difficult, as there was no one point of truth to work from. 

Oowee were looking for a system that could bring all of their labour costs, sales data and operational trends together on one screen and improve rota visibility and engagement for their team. 

Solution & Benefits

The solution to their problems arrived in the form of S4labour. After an in-depth system demonstration, S4labour was rolled out into their stores.

The launch of S4labour allowed their Operations Director, Lina Blythe, to get to know the system and how it would work for Oowee. Open communication with the S4labour implementation team allowed us to roll out a bespoke system package that would take care of all of their business’s needs.

Results

Since their decision to make S4labour a part of their business, Oowee have been able to reduce the amount of time spent on labour significantly. Their general managers are able to spend more time training and engaging their employees, which makes everything from a head office perspective, more efficient. 

For their teams, the features for writing the schedules and swapping shifts gave them visibility and flexibility to ensure a good work-life balance exists. 

Onboarding of new employees is now done through the app, where essential details are captured, making the whole process seamless. 

Oowee received ongoing support through monthly, and now bi-monthy, calls with their Account Manager, Veno.

Nisa

Case Study

Nisa Retailer Rav Garcha has complete visibility of costs with S4labour

Company: Nisa
Business Type: Convenience Store
Date: Feb 2023

Overview

Retailer Rav Garcha operates 4 convenience stores across the West Midlands. During busy seasons, the total number of employees in the business can reach 35, so keeping on top of all aspects of managing labour across the sites is critical.

Challenge

Before using S4labour, Rav relied on Google Sheets to rota staff and see what the week looked like, and scraps of paper to track holidays and sickness.

“We didn’t really have a structure for that. At the time, we didn’t think we had a problem because we weren’t aware of a solution that would encompass everything.” 

S4labour was the solution that brought everything together, with visibility of multiple sites and the right data in one place to help make the best scheduling decisions.  

“S4labour encompassed everything – you could have visibility, you could have multiple sites, you could have all the data in one place.”

Slide 1

“So overall I think we have targeted 3 things with s4labour. Firstly, it’s a technological solution that brings us forward within our business, secondly and the biggy is efficiency and finally the technology has helped us invest in people.”

Rav Garcha
Nisa Retailer

Results 

Rav and his teams received two forms of training to learn how to use the S4labour software and implement the best practice habits on a daily basis: “We had online training and physical training that helped us understand what the solution was and how best to use it. Once we were up and running, any questions and problems were all handled by our account manager.” 

S4labour allows Rav to see rota costs upfront, including holiday and sick pay. This means that there are no surprises in payroll, and his team is paid accurately and on time. Visibility of sales also means that Rav can plan around forecasted sales, so he isn’t overspending on his labour. Overall, the solution helps Rav to save time and money managing rotas, people and payroll across all of his sites. 

 

“I think clarity is a big benefit, I think seeing what all the numbers actually are and how to plan according to sales, that’s really beneficial.”  

Time spent on admin tasks has also been reduced, with all employee documents and data stored digitally. 

“So overall I think we have targeted 3 things with S4labour. Firstly, it’s a technological solution that brings us forward within our business, secondly and the biggy, is efficiency and finally, the technology has helped us invest in people.”