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May sees LFL sales up 6.6%
May sees LFL sales up 6.6%

The latest data from S4labour reveals an increase in like-for-like hospitality sales in May, with an overall rise of 6.6% compared to the same month last year.  In London, sales were up 9.7% year-on-year and non-London...

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RFI documents- Help or Hindrance?

As a business, we often have the onus put on us to fill in an RFI document for our software. For those of you lucky enough never to have encountered this task, it is a document built by a company to ensure they get the...

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How single sites can be their best
How single sites can be their best

As I journey around the industry, I am fascinated by who is successful and who is not. In particular, I love to see the success that single sites can have. My sister and her husband run a very successful single site near...

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Bestway Retail partners with S4labour

Leading rota, people and payroll supplier, S4labour has announced its partnership with Bestway Retail Limited.   S4labour are now the preferred supplier to Bestway, which is comprised of over 3000 stores across the U.K....

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April sales fall 12.9% year-on-year 

Like-for-like sales were down 12.9% in April compared to the same month last year, the latest data from S4labour reveals.  Outside of London, sites saw a drop of 15.9%, whilst the capital saw a very slight uplift of 0.7%...

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I read an article in Propel recently on the lack of training in the hospitality sector. Research from the Economics Foundation suggests that spending on training has reduced by 35%, and that this is leading to a reduction...

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I love doing consultancy work. I find that the debate with other people really forces me to think, analyse and invent. And occasionally, it sparks a moment that I need to write down. Last week was one of those. ...

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The Beautiful Pubs Collective
The Beautiful Pubs Collective

Case Study The Beautiful Pubs Collective Company Name: The Beautiful Pubs CollectiveBusiness Type: Multi SiteDate: April 2024 Beautiful Pubs Overview The Beautiful Pubs Collective partnered with S4labour towards the end of...

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Over the last ten years, we have been trying to get Mother’s Day right, and I am still not sure we have. In terms of covers, Mother’s Day is our biggest day of the year. At our busiest pub, we had 753 booked this year....

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In our pub business we have recently been recruiting for a Deputy General Manager. During our interviewing, it has been fascinating to learn why so many staff want to leave the largest companies in the sector and come and...

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Gardner garages
Gardner garages

Gardner Garages joined S4labour almost a year ago. The forecourt business own and operate 6 petrol stations (Texaco and BP fuel) and one town centre convenience store, all with Londis and Budgens fascia.

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As a bit of a labour management nut, I often find myself frustrated by the people-approach of many operators across our industry, bemoaning the fact that we are amateurs when we should be professionals.   I worry that the...

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February brings 3.5% uplift to sales
February brings 3.5% uplift to sales

The latest sales data from S4labour has revealed that hospitality sales were up 3.5% overall in February, compared to the same month last year.   This uplift was driven by sales in London, which saw an increase of 8.5%...

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There is a myth in our industry that being understaffed is the biggest challenge to sales growth, and that is the missed opportunity. But the truth is that, while we all want to have the right number of staff, the bigger...

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The planned increase to minimum wage has made a substantial change to the differentials between young people. From April next year, over 21s will see a minimum wage of £11.44, whilst under-18s will receive £6.40.  There is...

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Priced out: The struggles facing operators in wake of increasing NLW This year, there's been a 11.5% surge in the annual minimum wage, once the increases for lower age workers are added into the mix. It's left the industry...

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Closing restaurants and rooms in January   We have had several debates about whether we close our restaurants and bedrooms for a few days in January. This is a big decision for us, as our philosophy is to be open all...

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December brings an 11.1% boost to sales
December brings an 11.1% boost to sales

December 2023 vs. December 2022 Recent data released from S4labour shows an 11.1% increase in overall sales in December, compared to the same month in 2022. In London, sales were up 14.2%, whilst areas outside of London saw...

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Maintaining habits
Maintaining habits

Maintaining better habits in hospitality  Two weeks ago, I wrote about changing behavioural habits in the industry. Operators have their sights set on growing productivity and engagement amongst their teams with an urgency...

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Denver Bars
Denver Bars

Case Study How Denver Bars use S4labour & ICR TouchDenver Bars OverviewDenver Bars are popular boozers on Brixton Hill where we pride ourselves on friendly service and a great atmosphere. With DJs from Friday to Sunday...

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NLW increases 9.8%, but true cost is 11.5%
NLW increases 9.8%, but true cost is 11.5%

According to data from S4labour, the 9.8% increase to NLW announced yesterday by the Chancellor will mean an increase of 11.5% to costs for operators when considering the weighted impact of age distribution in the...

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Malvern Inns – HLS case study
Malvern Inns – HLS case study

Case Study How Malvern Inns use both S4labour & High Level Software Malvern Inns Overview Serving up brilliant hospitality since 2010. Stylish locations with dedicated teams offering delicious food, a great selection of...

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Opinion piece  by Alastair Scott It seems to me that one of the best skills to have under your belt in hospitality is the ability to recognise the need for change, and then practice and embed new habits. As an industry, I...

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Hospitality sales see first decline since March
Hospitality sales see first decline since March

The latest figures for October reveal the industry experienced a 1.4% decrease in sales overall, compared to the same period last year, according to data from S4labour.   This decline was driven by sites outside of London,...

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The effects of ‘No-shows’
The effects of ‘No-shows’

The latest figures from Zonal, in partnership with hospitality data and insights firm CGA by NIQ, confirm that 2023’s no-show rate has returned to post-lockdown levels. Doubling from 6% in September 2022 to 12%, these...

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Opinion Piece by Alastair Scott Nowadays, the integration of tech in hospitality has become synonymous with success. I talk to companies who mistakenly think they are best-in-class, simply because they use a software...

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How should we be rostering our teams at Christmas?   Christmas is a welcome interlude between the depths of November and January. It is short-lived, but we typically have two objectives. First, to give the customer a...

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Tempted to template?
Tempted to template?

Using templates to rota hospitality teams The use of rota templates in the hospitality industry can be divisive. They speed up the rota-writing process, but the risk is that the team become lazy and merely load a template...

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Opinion Piece by Alastair Scott There are a few causes of the lack of improvement in UK productivity. Some research sites a lack of investment. Other research released recently suggests that working from home causes an 18%...

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Thought leadership by Alastair Scott When I ran All Bar One, one of the disciplines instilled in us was to send out a weekly e-mail to our team. We did it on Sunday to show to our teams that they weren’t alone on the day,...

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The Chestnut Group
The Chestnut Group

Case StudyHow The Chestnut Group streamlined their people management Company Name: The Chestnut Group   Chestnut OverviewWinners of this year’s Pub and Bar Award, Chestnut boast a collection of beautiful East Anglian pubs....

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Nisa Partners with S4labour
Nisa Partners with S4labour

Market-leading rota, people and payroll provider, S4labour, is excited to announce its strategic partnership with Nisa, the UK’s leading convenience retailer.  As the sole preferred people management partner, Nisa retailers...

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August sales up 3.2% led by London
August sales up 3.2% led by London

This month, overall sales were up 3.2% compared to last year, led by a strong August for London, according to the latest S4labour sales data.  The Capital saw a solid increase of 9.9% across the board, with food and drink...

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Women’s World Cup Final Boosts Pub Sales
Women’s World Cup Final Boosts Pub Sales

Although the Lionesses didn’t bring it home, they certainly brought in some sales, with figures telling a story of celebration.   Despite the early start, last Sunday saw the Women’s World Cup final drive a 10% increase in...

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June sales see a 7.8% increase led by London
June sales see a 7.8% increase led by London

In June hospitality sales saw the highest year-on-year increase so far in 2023 with a 7.8% uplift, according to the latest S4labour data.   This spike is largely due to London sales, which were 15.7% ahead of 2022 levels,...

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Ben Hood joins S4labour as non-executive director
Ben Hood joins S4labour as non-executive director

Ben Hood, co-founder and former chief executive of Fourth, has joined the board of S4labour as non-executive director. Hood joins S4labour after 20 years at Fourth, with immediate effect. His appointment is part of the next...

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Propel Women’s Conference: 5 Key Takeaways 
Propel Women’s Conference: 5 Key Takeaways 

Recently, S4labour had the honour of participating in the Propel Women’s Conference which celebrated women’s resilience, strength, and limitless potential within each of them. This was an inspiring event that beautifully...

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A New Guide to Holiday Management in Hospitality
A New Guide to Holiday Management in Hospitality

When holidays approach, it’s easy to get lost thinking about footfall and revenue, without laying the groundwork to grow both of these effectively.  During busy periods, having the right amount of staff on shift at the...

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The Coronation of King Charles III 
The Coronation of King Charles III 

Hospitality sales grew 14% in the week of the Queen’s Jubilee in 2022 when compared to the preceding week. Thursday 2nd and Friday 3rd of June were bank holidays, which gave Brits a 4-day weekend through until Sunday 5th,...

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March Sales Figures Show 1.8% Drop Year-on-Year
March Sales Figures Show 1.8% Drop Year-on-Year

Overall March sales show a decline of 1.8% compared to 2022, albeit with a 6.4% uplift in London despite rail strike disruption. Rising prices continue to deter consumer spending, meaning like-for-like growth has slowed...

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Oowee Vegan
Oowee Vegan

Case StudyS4labour helps fast-food restaurant Oowee VeganCompay Name: Oowee VeganBusiness Type: Multi SiteDate: December 2022 Oowee Overview Oowee has been a customer at S4labour for over a year. Their business is split...

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Nisa
Nisa

Case StudyNisa Retailer Rav Garcha has complete visibility of costs with S4labourCompany: NisaBusiness Type: Convenience StoreDate: Feb 2023 Overview Retailer Rav Garcha operates 4 convenience stores across the West...

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Boardman Community Pubs
Boardman Community Pubs

Case StudyBoardman Community PubsCompany Name: Boardman Community PubsBusiness Type: Multi SiteBoardman Community Pubs joined S4labour in 2022. Operating 7 pubs under Greene King and Thwaites, the Boardman Community Pubs...

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Costcutter
Costcutter

Case StudyMulti-site operator Peter Patel gets the quickest payroll with S4labourCompany: CostcutterBusiness Type: Convenience StoreDate: March 2023 Costcutter OverviewWinner of Convenience Chain of the Year in 2021,...

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SPAR Retailer
SPAR Retailer

Case StudyS4labour's time and attendance is a gamechanger for SPAR, Minster LovellCompany: SPAR, Minster LovellBusiness Type: Convenience StoreDate: Feb 2023 SPAR Overview SPAR Minster Lovell is a family business that was...

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Super 8
Super 8

Case StudySuper 8's Journey with S4labourCompay Name: Super 8 Restaurateur Ledged, Brian Hannon Super 8 OverviewLondon-based group Super 8 consists of three restaurants: Smoking Goat, Kiln and Brat, which have been going...

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Warner’s Retail
Warner’s Retail

Case StudyS4labour move Warner's Retail to the digital ageCompany: Warner's RetailBusiness Type: Convenience StoreDate: Feb 2023 Warner's Retail Overview Warner’s Retail is an independently owned group of food stores,...

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Tossed
Tossed

Case StudyTossed Saved Labour Spend by using S4labourCompay Name: TossedBusiness Type: Mulit SiteDate: 2018   Tossed Overview Tossed is a healthy fast-food chain found in central London, with 12 outlets. They serve...

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February Like-for-Likes Show Little Growth
February Like-for-Likes Show Little Growth

February sales in Hospitality show little growth, as year-on-year increase sits at 1.6%, despite low 2022 statistics that were affected by Omicron. Like-for-like growth has slowed significantly throughout 2023 so far....

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4 Ideas to Inspire your Valentine’s Day Offering
4 Ideas to Inspire your Valentine’s Day Offering

Valentine’s Day is a big one for the sector. With everyone heading out to bars and restaurants to enjoy some quality time with loved ones, it is one of the busiest and most profitable periods for Hospitality. In 2021,...

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Be Your Best – A Reason to be Optimistic in 2023

As we go into 2023, it would be easy to begin the year on the back foot. There are significant head winds facing not just our industry – the whole country feels like it’s in the weeds. Next year we will go into battle with...

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Hospitality sales bounced this month
Hospitality sales bounced this month

Hospitality sales bounced this month with an increase of 3.2% across the sector. Both London and non-London sites saw wet-led growth, totaling a 5.5% growth which was to be expected as many poured into pubs to catch the...

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What We Learnt at Propel
What We Learnt at Propel

Last week I attended Propel’s quarterly multi club conference, ‘New Ways of Working’ to catch the latest industry insights. Unsurprisingly, the consensus swayed closer to concern than confidence for the sector’s future....

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Hospitality Sales Down for Second Consecutive Month
Hospitality Sales Down for Second Consecutive Month

October marks the second month in a row of a significant drop in Hospitality sales. Compared to the same period in 2021 sales were down 7.1% (September -6.9%), this is despite a better trading week over half term of -1.5%....

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Shocking September for Hospitality
Shocking September for Hospitality

Hospitality sales faltered last month with like-for-like turnover down by 6.9% versus the same period in 2021. The biggest contributor to this figure was food sales, which saw a drop of 12.7% this year. London saw an...

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48 Hours at Casual Dining
48 Hours at Casual Dining

Casual Dining 2022. Coined the definitive event for publicans and restauranteurs. After exploring this labyrinth of 200+ incredible suppliers for two days, I’m compelled to say it lives up to the name. Renowned for its...

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Get to Grips With Your Daily Labour Spend

Following significant challenges over the last two years, hospitality is endeavouring to bounce back as restriction-free trading sees a new dawn for consumer demand. However, significant challenges are well documented, such...

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The Power of Integrated Hospitality Tech
The Power of Integrated Hospitality Tech

The world of hospitality tech is vast. There is a seemingly never-ending list of technologies that can fit into our businesses to help do things “better” than before. Over the last 10 years we have been spoilt for choice....

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Top 4 Payroll Jobs to be Done By FY23

FYE is a brutal time of year for payrollers. It is the most common time in any business cycle for head office payroll employees to hand in their notice, you can check out the jobs sites now and see just how many Payroll...

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Top 4 Payroll Jobs to be Done By FY23

FYE is a brutal time of year for payrollers. It is the most common time in any business cycle for head office payroll employees to hand in their notice, you can check out the jobs sites now and see just how many Payroll...

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Employee Profile vs. User Profile

A User Profile grants access to the management and funtionality side of the s4labour system. A persons user level will determine what they can see and do. A user profile will typically have a Username assigned to it, rather...

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Mid-August Sees High Like-for-Likes at 7.7%

As we start to enter mid-August, S4labour’s research shows there to be high like-for-like figures at 7.7% as well as a gradual increase in week-on-week sales figures. Last week’s food sales were up 16% compared to the same...

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Our Staffing Challenge

The staffing challenge in the hospitality industry, probably amongst others, is a fascinating challenge for both our industry and the government.  There are several big questions we need to understand in order to determine...

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Hospitality Sales Down 9%

According to analysis from S4labour, the people, productivity and payroll software provider for hospitality, like-for-likes fell last week by 9.6% compared to the same week in 2019. Drink sales were down 17.7%, with food sales down 0.8% compared to the same week in 2019.

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Technical Updates – HMRC employer bulletin

CJRS Update  For periods in July 2021, Coronavirus Job Retention Scheme grants will cover 70% of employees’ usual wages for the hours not worked, up to a cap of £2,187.50. In August and September 2021, this will then reduce...

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Revving Up the Engine

When I go on holiday for two weeks, I always find the first day back pretty tough. Having switched off my mind a little for that period, I find getting back into work on day one really hard, so much so, that I wonder if it...

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Half Term Like-for-Like Sales Up by 11.5%

Half term presented a great opportunity for families to explore hospitality venues last week. This helped to boost sales by 11.5% compared to the same half term in 2019.   The industry saw a strong performance in food...

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Indoor Re-Opening Sales Figures

Hospitality like-for-likes sales UP 9% on indoor re-opening week. In the first full week since operators were able to serve guests indoors since November 2020, hospitality sales were up 9% compared to the same week in 2019....

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Re-Opening Sales Figures – Week 4

Hospitality sales continue to tumble, DOWN 23% week on week. Hospitality sales continued their decline last week, sliding 23% compared to the previous week. While roughly half of sites remain closed, those that did trade...

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Re-Opening Sales Figures – Week 3

Hospitality week on week sales down 1.2%. According to analysis from S4labour, last week’s hospitality sales were down 1.2% on the previous week. However, the decline was driven from weak performance in London, where week...

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Re-opening Sales Figures – Week 2

Hospitality Like-for-likes down 10.5%, with 70% of sites trading at similar or above 2019 levels. According to analysis of more than 150 organisations that use S4labour’s workforce management software, there is little...

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Hospitality Re-Opening Week Sales Figures

Hospitality like-for-like sales up 9.1% but 45% of sites remain closed resulting in total sales decline of 25%. According to an analysis of more than 150 organisations that use S4labour’s workforce management software,...

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9 Things To Know About The New Tax Year

Personal Tax Allowance change from £12,500 to £12,570; basic rate 20% bandwidth £1 to £37,700.  New employees on RTI submission before 2nd March 2021 are eligible for furlough from 1st May 2021. From 1st July 2021 you will...

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Covid Hits Hospitality Sales for £89 billion 

As the grim anniversary of the beginning of the first lockdown approaches, analysis from S4labour shows that the hospitality industry lost just over £89 billion in revenue through the full year since March 23rd 2020, when the hospitality industry was first instructed to close. This is equivalent to 68.9% of annual revenue, representing an average decline of half a £million per site across the U.K. 

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Important changes to NLW and NMW

Important changes to NLW and NMW National living wage increases have become a metronomic feature of the financial year, and while this year's increase is nothing untypical, both Furlough arrangements and the changes in age...

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Re-Opening Resources

As hospitality slowly reopens, we have created some helpful resources to ensure you are ready for a high intensity return to amazing hospitality.

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Training in 2021

Training in 2021 It's been a strange year for everyone, particularly a lot of us in hospitality and every area of our businesses have been turned upside down by Covid. As we start to see some light at the end of the tunnel...

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Hospitality suffers 540,000 jobs in 2020

Hospitality Suffers 540,000 job losses in 2020 and is on the verge of losing a significant amount more.There are many industries that have suffered throughout 2020, but hospitality has been near uniquely placed at the...

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The True Cost of Furlough

Furlough costs the UK Hospitality industry in excess of £542 million a month during lockdown - The True Cost of Furlough Furlough has been a lifeline for so many businesses in the hospitality sector and beyond, however...

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2020 Full Hospitality Sales Report

2020 saw revenue decline of 51.38% overall, characterised mainly by a 98.3% decline in Q2 driven by lockdown 1. In the first two months of the year, prior to the effects of the pandemic, revenue growth was 6.6%. As pubs and...

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Dec 2020 sales to date

 Analysis from S4labour shows that sales are down 64.3% year on year for Tier 2 venues, for December to date. As a result of the restrictions places on hospitality, food is down 55.3% and drink is down a significant 72.5%....

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Tenzo & S4labour – covid sales effect

Joint Research Between S4labour and Tenzo identifies 98% rise in takeaway sales, but has little impact on overall decline of hospitality like for likes.  15.12.2020 Joint research from hospitality software providers...

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Sales by Tier, coming out of lockdown 2.0

Tiers 1,2 and 3 down  30%, 39.2% and 77.8% respectively. Analysis from S4labour shows that sales in Tier 1, 2 ad 3 venues are down 30%, 39.2% and 77.8% respectively year on year.  As we expected, the tougher lockdown...

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The Future of Hospitality

The future of hospitality – we are part of the solution and not the problem by Alastair Scott I am surprised the quote from Mark Twain of: “There are three kinds of lies: lies, damned lies and statistics” has not been used...

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December sales forecast

S4labour downgrades hospitality sales forecast in December to -45% in wake of toughened tier restrictions. S4labour have undertaken research to help operators forecast sales as lockdown 2.0 comes to an end and England and...

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Lockdown 2

Take-away sales during lockdown 2 Analysis from S4labour shows that just 25% of sites have stayed open after lockdown, with 75% closing during the first week of lockdown. There is little variation between rural and urban...

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Extended Furlough

Extended Furlough   In Propel's Friday’s Opinion I published our guidance on the Job Support Scheme (JSS) that was due to start on the 1st November but mentioned that the government website would publish further...

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The effect of the curfew on hourly sales

Analysis from S4labour shows that hospitality sales are 18.27% below what they were before the curfew, comparing week 37 & 38 to week 40 & 41 (before and after curfew). When we look at the 18.27% decrease broken...

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Last week’s sales like for like %

Analysis from S4labour shows that hospitality sales from last week were down 12.8% compared to last year, however when we take a closer look, sales in dry-led venues are up 16% on last year, yet wet-led venues are down 40%....

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How to keep labour costs firmly in hand

As published in BII  New normal, same old same old   2020 has brought a wave of challenges, some expected (April’s minimum wage increase), others less so; who could have foreseen the COVID-19 pandemic? This...

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Hospitality Like For Likes bounce back in August

Analysis from S4labour shows that hospitality like for like sales in August were flat, down just 0.4% compared to the same month last year. The Eat Out To Help Out scheme had the desired effect with those sites that were...

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Hospitality Like For Likes bounce back in August

Analysis from S4labour shows that hospitality like for like sales in August were flat, down just 0.4% compared to the same month last year. The Eat Out To Help Out scheme had the desired effect with those sites that were...

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Labour Ratios

S4labour release labour percentages since lockdown ended  Short story  Industry Labour ratios increase by 10% in first month of trading as operators get a handle on new ways of operating and lower sales levels. Analysis...

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Brat opens pop-up restaurant

Last month we spoke to Brian Hannon from Super 8 restaurants about how he transformed an outdoor space into Brat, in just a few weeks...

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Eat Out Sales Figures

Week on week sales jump 20.5% on the back of Eat Out Scheme. Analysis from S4labour shows a leap in like-for-likes sales of 20.5% on last week. The figures also show that last weeks like-for-like sales surpassed the same...

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Impact of the Eat Out to Help Out Scheme

Eat out to help out sees sales increase by 70.9% over the first three days of the week. Sales numbers taken from S4labour have shown that the Eat Out to Help Out scheme has proved hugely successful and a welcome boost to...

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Re-opening Sales Figures

Like-for-like sales down 30% year-on-year in first full week of trading since regulations ease: Last week we reported that like-for-like sales were down 33.6% year-on-year in first weekend of trading since regulations...

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Latest on the CJRS by Richard Hartley

Following a number of updates from the government on the Coronavirus Job Retention Scheme (CJRS) we have updated our advice and want to highlight a few of these points and explain what they mean for operators. Portal...

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Furlough pay by Richard Hartley

The government released new guidelines yesterday on how to handle furlough pay (see link below for full details). We are creating a furlough pay type for S4labour to support our customers through this challenging time but I...

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Propel launches BeatTheVirus campaign

Propel has launched BeatTheVirus to help operators through the covid-19 crisis. We have teamed up with Propel Multi Club conference series partners to offer the sector their expertise. Partners will offer more general...

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February 2020 Like For Like Sales Figures

Like for like sales figures jump 4.4% for hospitality providers in February.   According to analysis of more than 1,500 sites using S4labour software, overall like for like sales were up 4.4% in February 2020, compared...

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March Shows and Events

During March, S4labour will be at multiple events, showcasing the system and speaking to existing and future customers. We would love to catch up with you and show you what's new. We will be manning stands on various dates,...

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January 2020 Like For Like Sales Figures

Like for like sales figures bounce 5.5% for hospitality providers in January.   According to analysis of more than 1,500 sites using S4labour software, overall like for like sales were up 5.5% in January 2020, compared...

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Why Training Matters In Hospitality

Getting people to change the way they do things is no easy task, often a simple change feels impossible. It can be easy for us as leaders to see the problem and get frustrated when others can’t. Similarly, we get annoyed...

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2019 Like For Like Sales Figures

Like for like sales figures up 1.7% for hospitality providers in 2019 compared to 2018.   According to analysis of more than 1,500 sites using S4labour software, like for like sales in 2019 were up 1.7%, compared to...

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December 2019 Sales Figures

-Like for like sales figures flatline for hospitality providers in December 2019.   According to analysis of more than 1,500 sites using S4labour software, overall like for like sales were static in December 2019,...

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Advice for a Successful Christmas

The festive period is a bustling time of year for hospitality businesses. It's not just an opportunity to boost your sales, providing customers with exceptional service during December is a sure-fire way to drive repeat...

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November Sales Figures

Like for like sales figures grow 6% for hospitality providers in November 2019. According to analysis of more than 1,500 sites using S4labour software, overall like for like sales grew by 6.0% in November 2019 compared with...

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October Sales Figures

Like for like sales figures grow 1.1% for hospitality providers in October 2019.According to analysis of more than 1,500 restaurants, pubs, bars, hotels and cafes that use S4labour software, sales of both food and drink...

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Why are the small companies more successful than big ones?

Why are the small companies more successful than big ones?   In the hospitality sector the progressive small companies are outperforming the large ones to a significant extent.While of course the hospitality sector is just as much about site economics as scale economics, I have long puzzled about why this is the case. As a software supplier (and a small operator of 3 sites) who therefore gets to talk to lots of operators, my thesis is as follows:   The advantages of the large operators (for which I am defining as 100+ sites) include many things such as focused marketing, category management, menu engineering, and analysis. They can also afford to deploy many systems and processes which require the scale of many sites. In addition they can often access more capital more cheaply and perhaps still also have the pick of the sites through the strength of their covenants. So, if they can design and create better businesses why are they not more successful?   The answers to this are less easy for the spreadsheet driven VC analyst to spot, and I probably need to justify them as I am sure there will be plenty who disagree!   1 – […]

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July Sales Figures

  5.4% rise in food and drink sales in July 2019.   According to analysis of more than 100 restaurants, pubs, bars, hotels and cafes that use S4labour software, sales of both food and drink were up 5.4% in July 2019 compared to July 2018.   Both wet and dry led operations saw positive like for likes, but it was food focused businesses that performed particularly well. Overall, sales in dry led establishments went up by an impressive 8.3%, the largest hike in like for like sales in 2019. The bumper month was split evenly between growth in food and drink sales, up 8.2% and 8.5% respectively.   Unlike the same period the year before, the inconsistent weather may have been enough to deter many from lighting the BBQ and opting for an out of home eating experience instead.   Improved sales figures were also a feature in drink focused businesses, however the growth here was largely driven by food sales. Sales of food in wet-led pubs grew by an encouraging 5.2% compared to a modest uplift of 1.6% in drink sales. However, overall like for likes sales growth was a welcome 2.3%.   Like previous months, food sales, particularly […]

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June Sales Figures

  3.3% fall in like for like hospitality sales in June 2019.   According to analysis of more than 100 organisations that use S4labour software, sales of both food and drink across the sector took a hit this June. Tough trading condition coupled with lower temperatures, higher levels of rainfall and being compared to the same trading period in 2018 where the Fifa World Cup was in full flow, has meant many operators struggled to reproduce the same performance in June 2019 as they did in June 2018.     The story in venues where drinks make up the majority of sales was an overall drop off by 4.6%, compared to June 2018.     Food led business also saw a drop in like for like sales, however the impact was less acute. Food sales remained relatively steady with only a 0.3% decline, yet drink sales fell by 3.9%.   Food sales in food focused pubs have been quite resilient this year, while drink focused operators have experienced much more fluctuation and have been more susceptible to exterior factors.  

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May Sales Figures

Drink sales drive a 1% rise in sales for hospitality revenues in May 2019.   According to analysis of more than 100 organisations that use S4labour software, a spike in sales at drink focused venues drove an overall 1% rise in sales across the sector. The latest sales figures show a resilient bounce back from Aprils sales dip and encouraging results for drink focused business going forward.   The success of British football clubs in the later stages of the Champions League this year helped push an overall 2.3% rises in sales at drinks business. While food sales slipped by 1.2% in drinks venues, there was a very encouraging uplift of 3.1% in the sale of drink.   The success in drink focused businesses was at the expense of some food focused establishments where there were slightly less positive results. A boost of 0.5% in food sales was not enough to stop an overall drop off of 0.4% in sales, owing to the decline of 1.5% in drink sales. The warm weather was possibly a factor in driving some diners to light the BBQ at home rather than eating out.

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April Sales Figures

0.7% Fall in Sales in April Despite Good Easter Weather   According to analysis of more than 100 organisations that use S4labour software, operators had slightly weaker sales than in the same month the previous year. Whilst the first quarter of 2019 had seen resilient figures for both food and drink, A sunny Easter bank holiday wasn’t enough to out perform April last year. April 2019 sales figures could be summarised by a weakening of food sales, with some gains being made in drink sales for dry let operators.   The sales of food plateaued in both wet and dry focused business, with a slight overall drop off of 1.8% compared to like for like sales in April 2018. However, worst hit were drink focused venues where food sales declined by 5.7%. Dry let business, while sales also dipped, only saw a 0.3% decline on April last year.    Despite this, drink sales in food focused business bucked the trend with an 4.1% uplift in like for like sales. Drink sales in wet led business slipped 2.2%.   Some of this decline can be accounted for by the slightly lower temperature compared to 2018, where the UK enjoyed more sustained […]

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Benefits of PS4payroll

Payroll For Hospitality Providers Data from S4Labour directly feeds PS4payroll; reducing time, effort, and any potential for error. There’s no need to collate, migrate, or manipulate data. Payroll, pensions, and payments are all completed without hassle or stress.   Payroll data feeds from the S4Labours  scheduling and HR functions, so your team are paid right every time There is no need to play with messy spread sheets or hand writen written T&A reports, Giving you time to focus on business         Secure Complient Accessible All data is encrypted & backed up to ensure you are GDPR Complient In world of regulation, you will be HMRC & BACs approved Employees can easily access payslips, P45’s P60’s and P11D’s Contact us on 01295 267400 or info@cattonhospitality.com to find out more 

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March Sales Figures

Buoyant Sales performance for Hospitality Operators In March 2019.   According to an analysis of more than 100 organisations that use S4Labour software, operators had strong sales during March 2019, with food sales and drink sales up in both dry-led and in wet-let sites.   Going into April’s annual National Price Hike Day and an increase in The National Living Wage, the sector saw an overall picture of 3.7% positive growth compared to like for like sales from the same month last year. The most impressive results came from venues that were food-led. In venues where sales were predominantly made up from food, both food and drink sales were up an impressive 5.4%.   Drink-focused businesses also fared well, if not as strongly as food focused business. The sales growth in wet-led venues were 2.4% on like for like sales from the same month last year, made up predominantly by a 2.7% uplift in drink sales and bolstered by a 0.8% increase in food sales.

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Propel Multi Club – What We Learnt (Part 2)

Following on from the previous post about the March Propel Multi Club event, we have continued to consider what lessen could be learnt form the speakers and the people we met. Part 2 – The sector is changing and quality is key Against a backdrop of media reports that some sectors are currently suffering, it was great to hear from Graeme Smith, co-head of financial advisory service AlixPartners, that there is still a real appetite from corporate finance and real estate funds to back and make hospitality acquisitions over the last year and will continue to do so next year. He noted that there have been a lot of consolidations and mergers of the strong, well managed brands in the UK. Here are three factors that are expected to drive success this year. Operational excellence. These are businesses with not only great people, but those that have solid systems and process in place to ensure great service levels. Offer a visitor experience. Businesses that are able to give their clients something to tweet or Instagram about is crucial in adding value. This point was backed up by Katy Moses, founder of KAM Media, whose research shows that nearly 50% of 18-24 […]

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Propel Multi Club – What We Learnt (Part 1)

What a success the March Propel Multi Club was this year! The team from Catton Hospitality had a great day speaking to a spectrum of people and were proud to be one of the event sponsors. Taking to the stage this year were a variety of industry experts, each with serious pedigree in their fields. From successful operators, to hospitality innovators, we learnt a lot. Here are some of the best lessons we learnt from the day.   Part 1 – Great people with effective technology is the perfect combination One of the key lessons from this year’s star of the show and Catton Hospitality’s CEO, Alastair Scott, was that a business is built one shift at a time (albeit a borrowed quote from Tony Hughes) and so planning to make each one a success is essential. Alastair highlighted some useful tips on how to achieve this, especially the importance of adopting excellent IT systems, such as S4Labour. Other gems to gleam from Alastair’s experience of running highly successful hospitality businesses include, removing the teams hiding places in order to encourage them to positively engage with guest, investing in staff development, and showing leadership. Both Alastair and Ian Payne, Chairman […]

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February Sales Figures

Buoyancy in the hospitality sector, according to recent figures from Catton Hospitality. According to an analysis of more than 100 organisations that use S4labour software, operators bounced back from the January blues to see strong sales figures in February 2019 compared with like for like figures from February 2018.    Overall, sites achieved an encouraging 2.5% increase in like for like sales on February the previous year. Like recent months, it was food-focused businesses who saw the greatest increases. Drink sales in food-focused pubs delivered an uplift of 7.6%, accounting for the greatest proportion of growth within the analysis. Strong drink sales were not at the sacrifice of revenue from food, where sales also grew by 2.4%.    There were also modest increases in sales performances from drink focused business. Drink sales in wet-let business grew by 1.3%. However they were slightly hindered by fall in food sales. Overall, sales in drink focused business were up by just short of 1% on last year.  

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Another exciting opportunity to join the Catton team

As we continue to expand, we are recruiting for a Developer in addition to four other roles. The successful candidate will join the in-house development team at our Banbury headquarters in creating and maintaining cutting edge labour management software for the hospitality industry. Please see full details for this and the other roles below. We have five open vacancies:  Developer PS4payroll Bureau Executive Product Manager Product Manager – Forecasting/Reporting     If you think any of these roles might be for you, please send a CV and covering letter to info@cattonhospitality.com, or to find out more call 01295 267400. 

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January Sales Figures

According to an analysis of more than 100 organisations that use S4Labour software, operators faced challenging condition during the month of January. Against the back drop of Dry January, Blue Monday and Veganuary, there was a slight 0.9% drop in like-for-likes sales. Following on from a strong Christmas period, wet-led venues bore the brunt of the fall, with falls in drink sales of 2.8% and a slight drop of 1.8% in food sales.   Food-focused businesses fared better, where the analysis shows year on year sales grew by 1.0%, made up predominantly by a 1.3% uplift in food sales and aided by a 0.6% increase in drink sales.   There were real gains to be had on New Years Day this year, where operators saw an overall 5.7% increase in sales over the same day the previous year. This figure was boosted by particularly strong food sales in both drink and food focused business.

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We’re Recruiting – Four Great Opportunities to Join Catton Hospitality

Due to our continued success we are currently looking for positive, professional and fun people to join us! We have four new vacancies: Product Manager Business Manager – Hotel & Specialist Product Manager – Forecasting/Reporting Training & Implementation Manager – Customer Success The full job descriptions for these positions can be found below. If you think any of these roles might be for you, please send a CV and covering letter to info@cattonhospitality.com, or to find out more call 01295 267400.    [pdf-embedder url=”https://www.cattonhospitality.com/wp-content/uploads/2019/01/Job-Purpose-Product-Manager.pdf” title=”Job Purpose – Product Manager”]   [pdf-embedder url=”https://www.cattonhospitality.com/wp-content/uploads/2019/01/Job-description-Business-Manager-Hotel-and-Specialist-Jan-2019.pdf” title=”Job description – Business Manager – Hotel and Specialist +Jan 2019+”]   [pdf-embedder url=”https://www.cattonhospitality.com/wp-content/uploads/2019/01/Job-description-Product-Manager-Forecasting-Reporting-Jan-2019.pdf” title=”Job description – Product Manager – Forecasting & Reporting +Jan 2019+”]   [pdf-embedder url=”https://www.cattonhospitality.com/wp-content/uploads/2019/01/Job-description-Training-and-Implementation-Manager-Jan-2019.pdf” title=”Job description – Training and Implementation Manager +Jan 2019+”]

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Top Tips for a Successful Dry January

After an indulgent festive period, many will aim to kick-start a healthier lifestyle and limit their alcohol intake for “Dry January”. Studies estimate that over 4 million people plan to stop drinking for the first month of 2019. A cut back on spending and calories from customers makes it a difficult time of year for hospitality. As businesses typically see a sharp decline in footfall and sales during January, offering discounts can be tempting solution. However, selling everything at a lower price can harm profits. Some operators will turn to alternative strategies to avoid those post-Christmas blues. #TryJanuary In response to Dry January, operators are embracing “Try January”, a campaign encouraging people to try new drinks and dishes this month. The aim is to challenge people to try different items on the menu, transforming this usually dreary month into something exciting. Providing visitors with new delicious choices for a limited time is a great way to bring in trade and gives customers something to look forward to. Offer a variety of soft drinks As people try to reduce their alcohol consumption, providing a wider selection of soft drinks can help prevent sales falling. Research suggests that more and more people […]

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Impressive December Sales for S4Labour Customers

December was another excellent month for operators. Following strong November sales, December like-for-likes were up 4.5%, according to an analysis of more than 100 organisations that use S4Labour software. Wet-led venues enjoyed a 3.9% boost in sales, thanks to a 6.5% increase in food sales. Meanwhile, food-focused businesses were the biggest winners overall with a 4.8% uplift, driven by a 5.5% rise in drink sales. Over the key December trading days (24-26th and 31st) sales were up 5.4% demonstrating a successful Christmas period.   

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Top Tips- Making the Most of the Festive Season

Christmas is the “most wonderful time of year” for hospitality. After quieter Autumn trading, the festive season brings a surge in demand and a chance to drive repeat custom. The festive atmosphere marks an increase in footfall and a boost to profits. The best operators will exploit this further to maximise revenue in preceding months. Providing customers with exceptional service during December will promote the long-term health of their business. Here are our top tips to make this Christmas a roaring success. Prepare in Advance All Year Round Kitchens tend to run most efficiently on Christmas day. In anticipation of a high footfall and eagerness to get home to families, most of the meal preparation is done beforehand. This shortens the service length and keeps labour costs down. Customers benefit from reduced waiting times and staff experience less pressure during their shifts. It would make a huge difference to take this approach throughout the year. Schedule to Match Demand The festive period brings a unique pattern of high demand for sales and is the busiest time of year for hospitality. A large group booking will justify having additional team members on shift. However, if you know the party will only […]

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Strong Growth in November Sales for S4Labour Customers

November was an excellent month for hospitality, as like-for-like sales were up by 4.7% compared with 2017 levels- according to a study of over 100 hospitality organisations that use S4Labour scheduling, HR and Payroll software. Drink sales were the main driver behind the strong results; the hospitality industry saw a 6.5% increase on 2017’s levels, with food sales up 1.5%. Despite wet-led businesses experiencing a 0.8% dip in food sales, they were the biggest winners overall, enjoying a 4.8% boost in sales compared to last year. Dry-led sites were not far behind, with an average 4.6% rise. Operators will be cheered by the strong numbers as they head into the festive period.

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What we Learned at the Propel Autumn Conference

Recently, we were lucky enough to sponsor the Multi Club Conference, the latest in a series of exceptional Propel events. This year’s autumn conference was filled with enlightening talks from a variety of speakers across the hospitality industry. It was a pleasure to spend the day with passionate leaders who genuinely care about what they do and the people they work with. As industry experts we know how valuable fresh insight can be and it was a privilege to learn from the very best. Here are the key messages we took home with us. Your people are your purpose We were proud to see one of our customers, Anglian Country Inns, on stage. Managing Director James Nye spoke passionately about the family run business. These roots have laid the foundation for a successful business as James attributes the success of ACI to making people happy by treating them like family. High quality food and looking after your workforce were strong recurring themes throughout the day. The importance of recognising people’s achievements may be common knowledge but James spoke fervently about letting employees share ideas, so they can perform at their best. Focus on what matters Matt Snell, Managing Director of […]

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Dip in October Sales for UK Hospitality

Recent growth in UK hospitality revenues has ceased as October brought a 1% dip in average sales, according to our latest research. Analysis of over 100 organisations that use S4Labour software found the decline was driven by lower food sales, with operators typically seeing a 2% fall. Following a summer of high spending, its likely consumers are now cutting back. Although many will be cheered by this week’s business rates adjustment announcements, wet-led operators seem to be facing a tougher autumn with like for like food revenues down by 3.7%. Dry-led businesses fared much better and saw an average 0.5% increase in sales, thanks to drink sales rising by 3%. The overall dip in sales trails a strong summer and September for operators, who may anticipate quieter trading in the lead up to the festive period.

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The Labour Misconception

The labour misconception by Alastair Scott Our CEO, Alastair, highlights the tough period ahead for the hospitality industry. He reflects on “Worrying times”, an article written by Ann Elliott, chief executive of Elliotts, a leading integrated marketing agency in the hospitality and leisure sector. Ann Elliott’s recent article in Propel’s Friday Opinion series was a timely reminder that this will be a tough period for the hospitality industry. Recent analysis suggests consumers spent too much during the summer and are now cutting back. This, combined with a mass of cost pressures, will force all of us to work even harder just to stand still – but we have been there before. Staff costs are, as always, one of those areas we all look at and, like Ann, become nervous that cutting staff costs will make the guest experience worse. This can be true if carried out in a blunt and imprecise way. However, all our analysis shows the worst guest experience occurs not when we are understaffed but when we are overstaffed. Of course we fail to deliver the quality of experience and speed when we are understaffed and we need to increase the level of team when we are […]

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Rise in September Sales

Food sales drive rise in September sales for S4 Labour customers Like-for-like sales in September were up by 0.5% compared with 2017 levels, according to a study of over 100 hospitality organisations that use S4Labour scheduling and HR software. Food sales were the driving force behind this rise as these operators saw an average 3.5% increase across their sites. Wet-led businesses typically faced a leaner start to autumn with an average 2.7% fall in drink sales, partially mitigated from a 1.7% rise in their food revenues. Meanwhile, food-focused businesses enjoyed a 3.7% growth in drink sales. This follows a strong summer of revenues for operators, who will be hopeful it continues into the autumn in the lead up to the busy Christmas period.

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Top Tips – Efficient Sunday Lunch

Top Tips for Efficient Sunday Lunch Service At this time of year, people are seeking comforting food in a cosy atmosphere. Autumn brings about a high demand for Sunday lunches and this can be critical to overall profitability. Here’s our top tips for an efficient Sunday lunch service. Staffing up the curve We often speak to operators who take too flat an approach to shift planning, not varying start and end times to match patterns of sales. If everyone starts at noon but sales don’t peak until 2pm, this adds up to wasted labour costs and staff left standing around. We suggest gradually increasing people’s start times from open to peak, adding an extra person every 30 mins. Staggering shifts to match the rise in sales will be much more cost effective. When to run out Preparing for too few or too many covers can really damage the bottom line. It is vital to analyse past sales trends and forecast properly, including looking at likely weather conditions. This will enable you to calculate the optimum level of sales for profits and labour efficiency. Running out is no bad thing (unless it’s super early), as it creates demand for people to […]

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Top Tips – Driving Sales

At S4Labour we are often approached by operators who ask for help controlling costs in their venues. While we can certainly oblige in this, an often overlooked yet equally significant factor in promoting the overall health of a hospitality business is driving increased sales. Here are our top tips. Forecast Sales to Deploy Efficiently  Avoiding understaffing is critical to growing sales in any business. It’s far easier for team members of upsell to customers and deliver the memorable experiences that will earn repeat custom if they aren’t stretched too thin. Spending time trying to hone in on an accurate sales forecast for each area of your business will allow you to write a rota to maximise sales without compromising on cost controls. Right-Size your Team Happy, motivated staff are the best at selling. Staff are much more likely to feel content at work if they are working the number of hours they want, and this can really show in their approach to serving customers. Before recruiting any new team members, it’s a good idea to make sure their expectations for shift length and frequency match the needs of the business. There’s little point hiring somebody looking for a full time […]

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August Sales Soar for S4Labour Customers

August was another excellent month for S4Labour customers, and the wider UK hospitality industry, our latest research has found. Like for like sales were up on average 3.9% compared to 2017’s revenues, as businesses across all sectors and trading styles enjoyed an increase in both wet and dry takings.  Drink sales were the main driver behind the strong results, with food-focused operators seeing a 5.6% rise on 2017’s level and wet-led venues not far behind with a 5.2% increase. Food revenues were also very healthy – up on average 1.8%. Again dry-led sites were the biggest winners, enjoying a 1.8% boost compared to last year. Drink-led operators were again not far behind, with on average a 1.4% rise.  This rounds off an extremely good summer for revenues across British hospitality. May and June both saw like for like revenues up in excess of 5%, although July brought a slight dip in sales. Much of the strong summer trading has been ascribed to fine weather and the World Cup, but as August’s weather was variable and England’s exploits are now just a memory, operators will be cheered by the continued positive trend. 

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Top Tips – Preparing for the Sales Downturn

Recent months have been hugely positive for the UK hospitality industry. Our own analysis revealed that, bolstered by fine weather and the World Cup, average June revenues were up 5.4% on 2017. This followed equally impressive May trading and will mean many operators are heading into August feeling flush. As pleasant as it would be to revel in this good news, summer must turn to autumn and indeed July was a quieter month for most. The best-run businesses will already be turning their attention to how to maximise profits when sales inevitably do drop significantly. Here’s our best advice. Forecast Effectively for September Good sales forecasting is always a cornerstone of efficient labour deployment and increased profitability, but is especially important in the fickle month of September. At its best it can feel like an extension of summer. At its worst it’s a dreary harbinger of winter. The difference in sales can have dramatic impact on a venue’s overall fortunes, an effect magnified by poor labour planning. Studying weather forecasts and historic sales patterns closely before making sales predictions will best position you to staff your site effectively to boost profits however September turns out. Holiday Planning Late summer is […]

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Quieter July for UK Hospitality

Following a superb early summer, July was a quieter month for UK hospitality.   May and June both saw like for like sales up in excess of 5%, but this rising trend has been arrested, according to our latest research. Analysis of over 100 organisations using our S4Labour software across all industry sectors found on average a 0.3% reduction in revenues compared to July 2017.  The slight decline was driven by lower food sales, as venues saw on average a 2.5% decrease. With hot weather likely impacting appetites, wet-led sites were most impacted, typically seeing a 5.2% fall. This reduction was to an extent mitigated by an increase in drink sales of on average 1.0%, although with this figure less impressive than in preceding months, it seems likely that the period of high consumer spending that characterised the early summer has come to an end.   

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What We Learned At Propel Multi Club Summer Conference

We were privileged to sponsor the Propel Multi Club Summer Conference that took place a couple of weeks ago. The day presented a range of insightful talks from industry leaders and entrepreneurial talent, whilst the evening offered a chance for networking with peers, new and old. Exploring untapped markets, expanding at carefully considered rates, and the importance of brand flexibility were a few of the reoccurring themes.    What does it take to be named ‘Innovator of the Year’?   Being the first to offer Peruvian cuisine in the UK was a big risk, but when you can deliver a concept as passionately as Martin Morales does his Peruvian heritage I think he was only ever destined to succeed. Martin compliments his two unique restaurant concepts, Ceviche and Andina, with cookbooks, self-produced music, art galleries and even a play – prompting a fellow audience member to turn to me and ask, ‘does this guy ever sleep?’. When asked what advice he would give to a larger operator, he quoted his Peruvian grandmother from who he inherited his love of cooking, ‘here we cook with love’. No matter how many projects he takes on, it is always the quality and freshness […]

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Great British Pub Awards Nominations for Eight S4Labour Customers

No fewer than eight venues using S4Labour have been nominated as finalists across six categories for the Great British Pub Awards 2018.  The latest round of judging has now been completed, and representatives from the eight venues will now take their place at the prestigious awards night in September, hoping to scoop category wins ranging from Best Inn to Best Wine Bar and Best Sports Pub.  This follows on from the successes of S4Labour clients at the 2017 edition, where City Pub Group’s Temple Brew House site won the Best Beer Pub category and Rumba in Macclesfield, part of Life & Soul Ltd., earned the accolade of Best Turnaround site. Both companies have since spoken warmly of their relationship with S4Labour; City CEO Rupert Clark believes that “Our business is stronger as a result [of using the system]”, and Chris Carsons, CEO of Life & Soul simply said, “We couldn’t have won without S4Labour.” A full case study of how Life & Soul use S4Labour to better manage their business can be read here.  The breadth of the award categories for which S4Labour customers are competing highlights the system’s effectiveness for operators across all trading styles and sectors of the […]

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Impressive June Sales for S4Labour Customers

June was a superb month for sales for S4Labour customers, our latest analysis has found.  Research into over 100 organisations across all industry sectors revealed that average like for like revenues were up 5.4%. Recent fine weather and the start of the World Cup are likely factors in the increase, with drink sales 6.7% and food sales 3.3% up on average. Wet-led operators were the biggest winners, enjoying on average a 5.9% rise, while food-focused venues saw a 4.9% increase. This follows on from strong May, which also saw revenues over 5% above 2017 levels. Many in hospitality will be predicting the good news to continue into July – CO2 shortage notwithstanding – as the recent heatwave is set to continue well into the month, while the latter stages of the World Cup and beginning of the school holidays will also boost footfall and sales.  Understaffing when sales are good can significantly damage your bottom line, and your reputation. S4Labour can help you rectify this, maximising profits and customer satisfaction. Call 01295 267400 or book a demo today. 

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Wake Up and Smell the Better Labour Deployment

S4Labour is equally effective across all styles of hospitality business.  We recently rolled out S4Labour into BEAR, a fresh hybrid concept where chic cafe meets lively bar with a side order of delicious home-cooked food. BEAR, who recently opened their third venue, have grand plans for expansion, and will use S4Labour to provide the foundations for better labour management on which a thriving large business can be built.  BEAR’s decision to implement S4Labour was recently documented in Coffee Business World, the leading publication for the coffee and tea industry. Click here to read the full story. 

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Top Tips for World Cup Success

Nothing captures the imagination of the British public quite like the World Cup. The month-long festival of football – inevitably bringing disappointment in England and delight for fans in other parts of the UK – never fails to create a sustained party atmosphere. The potential for hospitality operators to capitalise is huge, especially those in the pub sector, and many will anticipate weeks of bumper sales. Here are our top tips for how to make the most of the opportunity after it all kicks off on June 14th. Staff for Quick Service  Nobody enjoys long waits for service, but if you are showing the big games, attending to customers quickly is more important than ever. It can be integral to keeping the festive mood going. Fast service is extremely difficult if you are understaffed, so it’s crucial to forecast sales accurately and deploy enough staff to meet them without becoming overstretched. Even if you don’t typically offer table service it can be a good idea to task extra staff with serving drinks straight to tables, which will significantly reduce wait times at the bar. Consider Kick Off Times Unlike some past World Cups, which have meant late night or early […]

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Excellent May Trading for S4Labour Customers

May was an excellent month for the UK hospitality industry with like for like sales across the industry up 5% on 2017 levels, our latest research has found.  Analysis of over 100 organisations using our S4Labour scheduling and HR software revealed that strong drink sales – likely bolstered by fine weather and the Royal Wedding effect – were the primary factor in the overall good performance.  Food-led venues enjoyed an 8.5% increase in drink trade, while wet-focused sites were up 7.7% on average.  Operators also saw a rise in food revenues – albeit a small one – with an overall 0.1% increase recorded across all businesses surveyed and dry-led sites faring slightly better in this regard.  June sees the start of the World Cup and many in hospitality will be anticipating a continuation of May’s good results for the industry (even if not for the England team).  By identifying and correcting times of sub-optimal staffing, S4Labour helps its clients increase sales and improve service, as well as reduce labour costs. Why not book a demo today?  

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Staffing for Fine Weather – Our Advice

After a winter that seemed to last a lifetime, with Artic conditions punishing hospitality operators well into March, spring is finally here. Britain is basking in warm, sunny weather and the fine days are set to last into the weekend, giving the industry a golden chance to make proverbial hay. But simply throwing open the doors and waiting for the customers to come may not be enough. Competition amongst operators to attract the crowds can be fierce. Here are our top tips to get ahead of the rest through effective labour planning and deployment. Understand the impact on your site Every venue is different, and the fine weather will affect them differently. For those lucky enough to have large outside areas, bumper sales are a near-certainty. Smaller, more enclosed sites, especially in urban areas, may in fact lose out. Take some time to consider your last year’s sales in the context of the weather at the time. This will give you the best guide on what to expect and allow you to plan and execute profitable days of trading, however the sun impacts your site. Multi-site companies may benefit from resisting a one-size-fits-all approach, tailoring a plan to each site […]

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High Profile New Clients Drive S4Labour Growth

S4Labour is leading workforce management software for the hospitality industry. Since 2011, its innovative visual analysis of hourly sales data, taken direct from EPoS integrations, has allowed operators to optimise staff deployment, resulting in lower costs and increased sales. The feature-rich package also significantly reduces administrative time for its users. The fully-integrated HR module, covering everything from digital contracts to employee appraisals, allows managers to spend less time in the office and more leading their teams in delivering great experiences to customers. Increasingly, hospitality firms are realising the huge value S4Labour brings to their businesses. This has seen the milestone of 1,000 active sites recently reached, driven by impressive 60% sales growth in 2017. Already in 2018, several first-rate operators with superb reputations have rolled out with S4Labour, joining the ranks of award-winning firms using the software. These include Revolution Bars, who manage a nationwide estate of 73 premium late-night venues, and Oakman Inns, a growing collection of 25 high-end pub-restaurants across the South East and South Midlands. Completing a trio of auspicious new clients is Butcombe Brewery, who have implemented S4Labour into their 24-strong West Country managed pub estate, which they plan to double in size in coming years. […]

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What We’ve Done to Ensure GDPR Compliance

On May 25th, the General Data Protection Regulation (GDPR) comes into effect. The new laws oblige businesses to amend the way they interact with data in a world with an increasingly technological outlook.  As such, we have reviewed, audited, and documented our processes, and have made appropriate changes. How the GDPR affects S4Labour and its users.  How the GDPR affects S4Labour and its users Under the GDPR, S4Labour is considered to be a data processor, as we give our clients access to our software, and hold their employees’ data on our servers. Our customers are considered to be data controllers. What we’re doing… Personal Data We have documented all personal data that we hold, its source, and who can access it. We never share any personal data with any third party organisations unless advised to do so by clients. Access Rights on S4Labour  We have reviewed the different user access levels in S4Labour, and the data users can access, ensuring it is appropriate and relevant to their role. This also applies internally; we have revised what our own staff can access and amend. Exchanging Data We require a secure transfer of data from clients. As data controllers, it is the responsibility […]

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S4Labour Clients Scoop Publican Awards

The champagne corks were popping for two S4Labour customers, who claimed category wins as the prestigious Publican Awards last night.  Seafood Pub Company, who manage twelve sites in the North West of England, saw off stiff competition to secure the coveted Best Food Offer prize. They pride themselves on an ethos of sourcing quality local produce to serve classic British dishes and fresh seafood specials, and have quickly built a superb reputation, having previously won the same award in 2015. They began using S4Labour’s innovative labour management software in May 2016 and have thrived since, adding two new sites to their estate.  Meanwhile, Anglian Country Inns, themselves twice previous winners of the Best Food Offer Award, received vindication for their recent investment in their overnight offer, taking home the coveted Best Accommodation Operator title. Their estate covers eight destination pubs with rooms spread across Norfolk and Hertfordshire, and have won a host of awards and plaudits for their stunning refurbishments of historic English inns. They became S4Labour customers in early 2015 and their directors have often spoken warmly of the relationship between the two companies at industry events since.  We work with a large number of fantastic operators from all sectors of hospitality […]

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“We Couldn’t Have Done it Without S4Labour” – Life & Soul Case Study

Life & Soul is a multi-site hospitality operator based in Cheshire. Its directors previously ran the DV8 cocktail bars brand and following the sale of two sites last year established Life & Soul as a new entity. The company has flourished since, with its Rumba Macclesfield venue claiming the Best Turnaround prize at the prestigious Great British Pub Awards 2017. We caught up with Managing Director Martin Holmes – who has been using S4Labour in his sites since early 2016 – to discuss his business, its development, and how S4Labour helps drive its sustained success. Can we have a quick introduction to your business? We currently run three venues in Cheshire. At the core of the business is the Rumba brand, two wet-led sites offering cocktails to a lively crowd. We also operate The Castle Inn, a destination country pub with an emphasis on fresh, local, quality food. We’re growing fast and are in the process of opening a third Rumba, the biggest yet with a more developed food offer, as well as a fine dining restaurant, Cloud View, also in Cheshire. How was the company founded and developed to its current form? Chris Carsons, our CEO opened the first […]

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What We Learned at the Propel Multi-Club March Conference

Last Wednesday we were lucky enough to sponsor the Propel Multi-Club March 2018 Conference. With a line-up of industry experts delivering talks on a variety of topics, we were eager to hear what they had to say. The talks were of a high quality, with speakers combining their experiences with opinion on the current market and what the future holds. The event was chaired by Propel’s very own Paul Charity, whose questions to the speakers gave us plenty to think about. Here are the key points that we took home with us.   Nervous Time for Hospitality   With stories of struggles within the casual dining sector prevalent in day to day news, it was right that the day kicked-off with a talk on the current challenges and opportunities in the market. Discounts, high levels of competition, and business rates were reoccurring themes highlighted by speakers as causes of the challenges we are experiencing within casual dining. As most people are aware of the challenges being faced, Ian Edward, an expert on mergers and acquisitions, shared his knowledge on what actions businesses should take to counter them. With his working background, Ian focused on how an organisation should best prepare […]

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S4Labour Featured in Propel’s Friday Opinion

S4Labour CEO Alastair Scott was featured in the latest edition of the always excellent “Friday Opinion” series of articles published by Propel Info, one of UK hospitality’s most respected institutions. In response to a previous piece written by the Thai Leisure Group’s James Hacon, Alastair discussed the challenges and opportunities that define the burgeoning relationship between hospitality brands and technology providers.  The article can be read in full below.  James Hacon’s article recently was, as a technology provider and an operator, very interesting and thought provoking reading in Friday Opinion. His core argument is the big technology players are reluctant to integrate with the smaller players, and even more so when they have a competing product. This is hampering innovation and just as importantly leading to a less efficient and/or effective sector.   My first point is this is understandable. The small players have most to gain from openness and the large ones the most to lose. Just watch how Apple has changed from arguing against the Microsoft machine to in effect adopting the Microsoft position now it is big enough to want to close out the competition. As a supplier that is transitioning from a small supplier to a […]

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February Like for Likes Up for S4Labour Customers

Analysis of over 100 organisations using S4Labour showed positive sales growth for the majority of operators last month.  Our latest research into revenues at operators across all sectors of hospitality revealed an average increase in sales of 0.2% on February 2017 levels.  This was primarily driven by wet-led businesses, which enjoyed on average a 4.8% uplift across their sites. Food-focused venues typically experienced a tougher month, seeing on average a 0.6% fall in sales. The restaurant and casual dining sectors were particularly badly hit by the severe weather that arrived towards the end of the month, with many sites struggling with cancellations and delivery logistics, and some closing outright. The Castle Inn in Spofforth, North Yorkshire, part of out own Malvern Inns brand, saw temperatures 13 degrees colder than last year on the final day of the month and food sales 60% down as a result. As well as identifying and reducing overstaffing, S4Labour helps its users drive increased sales by highlighting times when front of house and kitchen teams are likely to be stretched too thin. This allows managers to write optimal rotas, ensuring sales opportunities are not missed and service levels remain high, leading to increased sales both […]

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First Class Multi-Site Operators Join S4Labour

2018 has already seen a number of superb multi-site operators begin using our industry-leading S4Labour workforce management and HR software.  Increasingly, business leaders are recognising the value our systems bring them to reduce costs, increase sales and service levels, and improve processes, and are eager to come on board.  Our newest clients include Butcombe Brewery‘s 24-strong managed estate in the South West of Engand and the McManus Pub Company, who manage twelve sites in and around Northampton. Family-run McManus have a superb local reputation, fully justified by their venues which range from picturesque village locals to elegant urban night-spots. They join us having been impressed with S4Labour’s functionality and customer service compared to their previous supllier.  Butcombe, who won a gold medal at September’s World Awards, take the same ethos of market-leading quality into their pub operation. They have recently embarked on ambitious plans to quadruple the size of their pub operation, a project we relish the opportunity to support.  Joining them as S4Labour users are two smaller, but nonetheless very impressive London-based brands. Good Egg Restaurants serve wholesome Jewish-inspired cuisine alongside craft beer and cocktails, and implemented S4Labour concurrently to opening their second site, recognising their need for the clear multi-site reporting and insight it […]

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Our Advice On How To Fall In Love With Valentine’s Day

Hospitality venues can look forward to Valentine’s Day as an opportunity for increased footfall and boosted sales. However, Valentine’s Day isn’t always a day that managers love. Here’s our advice on how to make this year’s event a success. Boost Sales Valentine’s Day is a great way for operators to drive increased sales. Being a special occasion, food menus should be specially made for the day. Create one-off dishes and consider adding more expensive ingredients to menu items that you wouldn’t otherwise be able to serve. Bubbles must be on the menu, obviously displayed to the customer, and possibly part of a promotional offer. Ensure that you offer a range of sparkling wine, from accessible prosecco to high-end champagne. This will allow you to quench the thirst of your guests’ cork-popping desires, whilst not pricing them out of the experience. Don’t be afraid to over-do the site atmosphere – guests will want something special. Dim the lights, ensure tables have lit candles, play appropriate music, and don’t shy away from clichéd rose petals. As customers will be willing to spend the extra cash on Valentine’s Day, you should make sure that they receive the highest level of service on the […]

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Our Research Featured in the Morning Advertiser – Christmas Day Significance Grows

By working intimately with some of hospitality’s biggest and best operators, we are able to gain valuable insight into the industry’s trading conditions and trends.  Taking data from over 100 organisations who use our S4Labour labour management software, our new research, which has been featured in the Morning Advertiser, has revealed that Christmas Day is an increasingly significant contributor to operators’ revenues. The research, considering venues across a full range of industry sectors, found that like-for-like sales on Christmas Day 2017 were up on average 21.2% on 2016 in food-led sites. Wet-led operators saw on average a 15.4% increase. Reports published by two of the pub sector’s biggest firms support our findings. Marston’s and Mitchells and Butlers (M&B) both enjoyed like-for-like increased sales of 5.9% across their 1,550 and 1,780 respective sites. Marston’s saw Christmas Day sales in excess of £4 million for the first time, while M&B served over 225,000 meals on the day. Our analysis also revealed that sites that opened on Christmas Day were in an overall minority. 35.5% of wet-led venues opened for business, while 51.5% of food-led sites welcomed customers. This represents a slight decrease on 2016, when Christmas Day fell on a Sunday. Catton […]

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Top Tips for Upselling

January brings a sharp decline in sales across hospitality, and optimising sales revenue is a hot topic once again. Our recent analysis found that certain industry sectors have suffered as much as a 60% drop in sales this month compared to December trading. If businesses are to thrive at this barren time of year, upping customers’ spend per head is an important strategy. Here are our top tips for upselling for managers and their teams. Cross-selling and the ‘Rule of 25’ True upselling, convincing a buyer to purchase a completely different, more expensive item, is rare in hospitality. A customer asking for a sandwich is unlikely to take kindly to being asked to buy a steak instead. Cross-selling, the addition of extra items to complement a main order, is a far more effective approach. The sandwich customer is far more likely to be receptive to the suggestion of adding a portion of chips or a coffee to their meal. A useful guide to staff, the ‘Rule of 25’ is a sales principle that suggests that items offered for upsale should add around 25% total value to the order. Focus on High-Yield Items The most effective upselling offers items that yield […]

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Our Research – January Sees Sharp Sales Decline

2018 is now two weeks old. January, typically the hospitality industry’s quietest month, is half gone, and the impact to sales for many venues has been dramatic. Trading Style  Trend from Dec (Nov) Late Night -60.8% (-28.2%) Hotels -40.6% (-21.1%) Food-Led Pubs -35.5% (-9.9%) Restaurants -32.8% (-14.7%) Wet-Led Pubs -32.4% (-21.3%) Taking data from our S4Labour software, we analysed trading patterns across hundreds of sites and saw a sharp decline in revenue this month. Sites across all industry sectors have experienced a significant fall in sales between December’s average trading (excluding the week containing Christmas Day) and January to date.  Venues specialising in late night trade have seen the greatest drop, with total revenues falling by 60.8%. Perhaps surprisingly given the ongoing pressure the sector faces, wet-led pubs suffered the smallest decrease in sales, faring marginally better than restaurants and food-oriented pub operations, though still experiencing a 32.4% decline. December’s festive season guarantees increased footfall and revenue for the vast majority of hospitality sites. This means the decline of sales into a barren January is particularly pronounced, but analysis of January trade against November’s average also reveals a stark fall.  Again, late night operators were the worst hit, seeing a […]

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We’re Exhibiting Soon…

February promises to be an exciting month, as S4Labour are exhibiting at two of hospitality’s biggest trade shows in London.    First up is Pub18, the UK’s only dedicated pub industry show, which opens its doors at Kensington’s Olympia on Tuesday 6th and Wednesday 7th. Two weeks later we will be taking our place amongst a host of first-rate exhibitors for Casual Dining at the Business Design Centre, Islington, on Wednesday 21st and Thursday 22nd of the month.  Trade shows are always a fantastic opportunity to demonstrate S4Labour to new operators and catch up with existing users, as well as rubbing shoulders with inspiring and influential people from all sectors of the industry.  Attendance at both events is free with advance registration. Sign up for Pub18 here, and Casual Dining here. We’re looking forward to seeing familiar faces and forging new relationships. 

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Top Tips for Writing an Efficient Rota

2018 is upon us, but for hospitality operators, the new year is all too often not a happy one. After December’s glut of sales, January can feel like a famine. With the public watching their waistlines and looking after the pennies once more, footfall at most sites will be down causing revenue to suffer. More than ever, writing efficient rotas must be a priority for managers. Effective scheduling minimises overstaffing, reducing labour spend, but also protects against understaffing, ensuring sales opportunities are not missed and service levels are retained. Here’s our best advice: It all Starts with Forecasting Accurate sales forecasting is pivotal to efficient scheduling. If you do not have a firm idea of how busy your business is likely to be, it will be very difficult to deploy the right level of staffing. It’s a great idea to equip yourself with as much information as you can before making a forecast; considering weather conditions, recent trading patterns, previous years’ data, and events in the local area will contribute to accurate predictions. Identify Slack & Stress, and Redeploy Accordingly  We think of overstaffing as slack – times of wasted capacity and labour spend – and understaffing as stress – […]

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Our Advice for Business Success During Dry January

After a few too many pigs in blankets and countless celebratory Christmas drinks, January is viewed by many as a chance to kick-start a healthier lifestyle and reduce spending on food and drink after an indulgent festive period.   Over 3 million people have said that they plan to give up alcohol during the first month of 2018 as part of Dry January: a government-backed initiative to reduce the UK’s alcohol consumption. Dry January took-off in 2013, aiming to improve people’s health, reduce the amount of money spent on alcohol, raise awareness of the negative effects of alcohol consumption, and fundraise for their partner charities. With almost a fifth of British adults pledging to avoid alcohol, and many more counting their pennies, January can be a difficult month for hospitality operators. After a busy December, footfall and sales will be reduced in most sites, but with intelligent management, this time of year does not have to be damaging for your business. To combat a likely decline in visitor numbers, operators must consider fresh strategies to bring customers through the door. The average Brit is predicted to spend more than £200 on alcohol during the week prior to Christmas, meaning consumers’ […]

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S4Labour Partners with Tahola to Deliver Integrated and Innovative Solutions

We are delighted to announce that we have established an integration with leading data and business analytics providers Tahola.  We will work together with Tahola to provide the hospitality industry with a solution that meets organisations’ labour management and business intelligence requirements. This will result in reduced costs, improved processes, and increased revenue for operators. Both companies recognise the effectiveness of enhancing their own specialism through integration, adding further value for their users. In line with this, Tahola have developed an interface allowing its analytics solution to plug into S4Labour’s labour deployment data, saving mutual customers time and minimising the need for investment in costly bespoke integration work.  S4Labour’s Gareth Thomas, who worked closely with Tahola in establishing the project, enthused about the partnership saying, “Tahola are an excellent organisation who are at the cutting edge of data analytics for hospitality. I’m very excited about working with them to deliver great outcomes for our clients.”    What does the partnership mean for customers?   By combining the speed and capacity of cloud computing with a simple interface to S4Labour and Tahola’s intuitive dashboards, we can provide detailed, near-instant answers to key questions. This frees up managers to focus their attention elsewhere. Data […]

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S4Labour Customers Nominated for Publican Awards

Congratulations are in order for three S4Labour clients who have been confirmed as finalists at the 2018 edition of the prestigious Publican Awards.  Seafood Pub Company will vie to claim the hotly-contested Best Food Offer category, an accolade they previously won in 2015, while Anglian Country Inns beat off stiff competition to take their place amongst the candidates for the Best Accommodation Operator prize. Completing the trio are Albion & East, whose Canova Hall site has been nominated for Best New Bar. Seafood Pub Company operates twelve food-led pubs in some of Lancashire and Yorkshire’s most picturesque locations, with an ethos of sourcing quality local produce to serve classic British dishes and fresh seafood specials. They began using S4Labour’s innovative labour management software in May 2016 and have thrived since, adding two new sites to their estate.  Anglian Country Inns – themselves twice previous winners of the Best Food Offer award – manage eight destination pubs with rooms spread across Norfolk and Hertfordshire, and have won a host of awards and plaudits for their stunning refurbishments of historic English inns. They became S4Labour customers in early 2015 and their directors have often spoken warmly of the relationship between the two […]

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Our Advice for a Successful Christmas

The festive period is a bustling time of year for hospitality businesses. Within it lies an opportunity to impress your customers and boost your sales. Providing customers with exceptional service during December is a sure-fire way to drive repeat custom during the following months. Here’s our advice on how to make this Christmas a roaring success.   By this stage, plans for the festive period will already be in place. With seasonal staff recruited, menus written, and bookings taken, operators must now consider how to implement their strategy as effectively as possible. Doing so will ensure sales opportunities are maximised, and customers are provided with excellent service. Push Premium Products Christmas and New Year’s celebrations provide the perfect opportunity to upsell premium products. With customers looking to indulge or celebrate in style, it is important to ensure your staff are pushing premium items such as champagne on arrival and top-shelf spirits after dinner. In an increasingly health-conscious society, many customers will be looking for exciting soft drinks over the festive period. Findings from soft-drink producer Britvic showed 45% of consumers are set to buy more soft drinks during the festive season. A total of 37% also plan to spend more […]

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How to Reset your S4Labour Password

We often hear from S4Labour users who wish to reset their password, either because they wish to change it or because they cannot remember the original.   Resetting a password is a quick and simple process which can be done by following the process below:  Step One On the S4Labour login page input your email address into the Username field, and click the blue Forgot Password link.    Step Two Clicking the ‘Forgot Password’ link in Step One will trigger an automatic email to be sent to your inbox. This email will contain a link and an eight-digit security code. Click on the link in the email.  Step Three Clicking the link in Step Two will take you to a new page, which will prompt you to enter the security key and your new password, before clicking the “RESET Password” button.    Following the above steps will allow you to log into S4Labour using your new password.    If you have any further queries, please contact our support desk by emailing s4labour@cattonhospitality.com or calling 01295267400.   

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Staffing for December – Top Tips

December is a blessing for hospitality. Bookended by autumn’s dwindling trade and a cold, baron January, the “festive season” represents a sparkling opportunity. Increased footfall and a party atmosphere mean a revenue-boost is all but guaranteed. The best operators will exploit this further, both by maximising immediate profitability and using December to promote the long-term health of their business. Here are our top tips to do just that. Special Experiences Drive Repeat Custom Christmas brings countless new people to pubs, restaurants, and other hospitality sites. The goal is to convert these seldom-seen seasonals into year-round regulators. Delivering exceptional service is key to this, so adequate staffing is integral. Rotas should always be written with sales forecasts in mind, but with large, profitable party bookings likely, this is particularly apposite in December. Enough staff should be working to provide guests with truly memorable experiences that will keep them returning long after the decorations are stashed in the attic. Maximise Spend Per Head  Jovial, festive customers are more willing to treat themselves. Premium drinks upgrades, extra desserts, and mince pies with coffees are all common indulgences that yield high gross profits. Upselling these items is a simple way to lift spend per […]

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Improving your Sales Forecasting

With the festive season just around the corner, it is important for hospitality businesses to strategically plan for the increased demand during the weeks and months ahead. Accurate sales forecasting will ensure operators get the most from this busy period. Accuracy is Key Many businesses will under-forecast in order to keep labour costs low, and whilst coming in under your wage budget may seem like a positive, this ultimately leads to poor customer service and missed sales opportunities. With a large amount of business being driven by word of mouth and repeat custom, providing poor customer service is not sustainable. In contrast, over-forecasting in order to protect service levels will result in too many staff members being scheduled and excess spend on labour. The aim therefore, should not be for operators to beat their forecast, but rather get as close to it as possible. Efficient Deployment The most evident benefit arising from an accurate sales forecast is more efficient deployment of labour. Mapping labour deployment against sales forecasts will ensure operators always have enough staff on shift to deal with demand, but not too many to lead to staff standing idle. This will maintain a high standard of customer service, […]

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An Integrated Solution is a Better Solution

At S4Labour, we are proud that our labour management system was created by operators for operators. Our people have a wealth of experience gained from backgrounds in all sectors of hospitality, and we continue to manage three food-led destination pubs, two with bedrooms. These provide the perfect environment to ensure our products stay at the cutting edge of the industry. We are ideally placed to understand our clients’ challenges and offer genuine insight and innovative solutions that help them achieve their business goals. We appreciate the numerous systems that contribute to running a successful modern hospitality business. Our specialism is enhanced by integrations with a network of trusted partners, allowing S4Labour to function as a central platform, streamlining numerous systems into a unified tool for superior business management. EPoS Since the turn of the millennium, electronic till systems have become ubiquitous in hospitality sites. Users rely on their EPoS for smooth, accurate service, but their potential to promote efficiency savings goes beyond rapid price calculations and user-friendly interfaces. Analysis of EPoS data provides enormous insight both into the distribution of sales across the hours of a day and longer-term trading patterns and trends. This promotes optimised scheduling of staff to […]

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S4Labour Featured in Welcome Systems Podcast

At S4Labour, we understand the wide range of systems that contribute to the successful running of a modern hospitality business.  We have an active integration with Welcome Systems, market-leading providers of Property Management software. This allows optimisation of scheduling in sites offering overnight accommodation, with demand for housekeeping and food service staff driven by room occupancy rates and sales of meal packages.  Welcome Systems produce an informative monthly podcast, which this month featured S4Labour’s Gareth Thomas. In Gareth’s role of Business Development Manager, he works closely with key people at our integration partners to ensure our relationships stay strong and productive. Here he joined John Jones, Welcome Systems’ MD, to discuss an analytical approach to labour management and its impact on productivity, staff satisfaction, profits, and the guest experience. The podcast can be heard below.  If you would like to discuss implementing a Property Management System integration to your S4Labour account, call 01295 267400 or email your account manager today.   

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What we Learned at the Propel Multi Club Autumn Conference

On Wednesday we were fortunate enough to sponsor the final Propel Multi Club Conference of the year. With industry leaders and entrepreneurial talent from a range of sectors scheduled to speak, we were eager to hear what they had to say. With an abundance of knowledge in their respective areas, we were provided with real insight from each speaker during the day, and their enthusiasm and passion shone through. Supplemented by thorough, intelligent questioning from Kate Nicholls (ALMR), James Haycon (Thai Leisure Group), and Propel’s own Paul Charity, we ended the day with plenty to think about. Here are the key messages we took home with us.   Investing Wisely Breeds Success Capital investment company Imbiba’s portfolio includes a number of S4Labour clients, and it was fantastic to hear about their thorough investment process from an energetic Darrel Connell. Creating an upmarket home-from-home with a comfortable yet exclusive atmosphere is a key feature of Imbiba-backed venues. This echoes the wider industry trends for premiumisation. The thought and tactical planning behind Imbiba’s investments was clear to see and their existing investments are shining examples of their success. Ron Pearson of Bowmark Capital delivered an astute insight into the world of private […]

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We’re Sponsoring the Propel Conference

S4Labour are continuing our sponsorship of Propel events with the final Multi-Club Conference of 2017. The conference will take place on Wednesday 1st November at the Millennium Gloucester Hotel in London.  We will have a stand in the refreshments and networking area and will be available throughout the day to discuss controlling costs, driving greater sales, improving HR processes, and just about anything else of interest.  The day will as ever see a host of informative and inspiring speakers from all sectors of hospitality taking the stage. Amongst them will be Darrel Connel of investment fund Imbiba, which backs several S4Labour clients, and Richard Boon, founder of burger concept Hubbox, who recently signed up to use our labour scheduling and HR software. The full schedule for the day can be viewed here.   Operators of multi-site companies can claim two free places at the conference, which will also provide ample opportunities for networking with some of the industry’s most skilled and visionary figures. As demonstrated by the summer conference, Propel events are always a fantastic opportunity to hear from and interact with hospitality’s best people. We’re looking forward to seeing many S4Labour customers – old, new, and future – there. 

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