Nisa

Case Study

Nisa Retailer Rav Garcha has complete visibility of costs with s4labour

Company: Nisa
Business Type: Convenience Store
Date: Feb 2023

Nisa Overview

Retailer Rav Garcha operates 4 convenience stores across the West Midlands, with sites in Shrewsbury, Birmingham, Walsall, Broadway and Sutton Coldfield.  Across the stores, the number of employees can reach up to 35 depending on the season.

Challenge

Before using S4labour, Garcha relied on Google Sheets for rotas and scraps of paper to track holidays and sickness. Managing labour in this way was disorganised and unsustainable, and Garcha needed a solution to implement across all of his stores that would look after rotas, holidays and sickness with clear visibility across all areas.

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“So overall I think we have targeted 3 things with s4labour. Firstly, it’s a technological solution that brings us forward within our business, secondly and the biggy is efficiency and finally the technology has helped us invest in people.”

Rav Garcha
Nisa Retailer

Solution & Benefits

S4labour offered a solution that encompassed the needs of the business across multiple sites, all in one place. Praising S4labour’s visibility, Garcha said, “I think clarity is a big benefit, I think seeing what all the numbers actually are and how to plan according to sales, that’s really beneficial.”

Results

S4labour allowed the business to move forward by managing labour according to sales, with foresight into the upcoming months as well. Writing rotas and accounting for holiday and sickness pay became a seamless process that ensured a stress-free payroll for every store at the end of each month. Garcha said, “we are getting more consistency and accuracy in the numbers.”

Boardman Community Pubs

Case Study

Boardman Community Pubs

Compay Name: Boardman Community Pubs
Business Type: Mulit Site
Date: Jan 2018

Boardman Community Pubs Overview

Boardman Community Pubs joined S4labour in 2022, with 7 pubs across the UK, 5 being Greene King and 2 being Thwaites. The biggest site is The Peacock, near Chester. The Boardman Community Pubs include:

  • The Bird i’th Hand
  • The Oak Tree
  • The Cock and Bottle
  • The Ship Inn
  • The Derby Arms
  • The Sportsman Arms
  • The Peacock

In the first month alone we saved 27 hours a week.
Peter Boardman

CEO, Boardman Community Pubs

Challenge

The 7 strong list of pubs knows that poor service impacts sales. Before S4labour, they were using a manual time sheet, which just wasn’t up to scratch when it came to ensuring people were in the right place at the right time. Time sheets do not allow one point of truth for all staff, nor can they accurately record actual time worked. These types of inaccuracies lead to overspending on labour and inefficient deployment strategies, which could impact service.

 

Solution & Results

Boardman Community Pubs needed to find a labour management tool that could deploy people at the right time and provide clear visibility, so they could have more control over labour costs.

Since turning to S4labour, Boardman Community Pubs haven’t looked back. Their takings have risen because they have properly managed staff, and as a result, customers are receiving first-class service and spending more. 

Costcutter

Case Study

Multi-site operator Peter Patel gets the quickest payroll with S4labour

Company: Costcutter
Business Type: Convenience Store
Date: March 2023

Costcutter Overview

Winner of Convenience Chain of the Year in 2021, retailer Peter Patel has been trading as Zola Group for 15 years and under the Costcutter fascia for 5 years. He currently operates 6 convenience stores across the UK, with plans to open another four.

Challenge

Across his stores, Peter relied on a number of different systems which had its challenges. When it came to monitoring holiday entitlement, using a manual process meant it was a struggle for employees to know how much holiday they could take and how to book it in. Processing payslips was also an issue with the old systems, and it often meant that employees were not receiving them on time.

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“S4labour create my payroll, it’s so simple, confirm the hours once a week and that’s it. Everything’s then automated thereafter.”

Peter Patel
Costcutter Retailer

Solution & Benefits

Pete was looking for one system to encompass rotas and payroll and, as a multi-site operator, a product that could offer clear visibility across all of his stores. Getting an app-based solution was preferred, as this would ensure staff could request holiday, check rotas and view payslips in one place.

Finding a solution for payroll was a big priority, as Peter needed to be able to process payroll quickly and accurately across multiple stores.

Results

After a seamless transfer over to S4labour, Peter had visibility of all his stores with the multi-site overview. The entire process of rota creation through to payroll was made much easier, saving a lot of time. Supervisor Alex Grace comments: “It’s a lot more time effective, I used to spend so long making paper rotas, when you’re trying to run a store, you want to try and have more time to do that rather than worry about other things.”

The S4labour solution has made Pete’s payroll process easier. All of this sits in one app and is made available to employees straight away, which not only saves a lot of time, but also ensures the numbers are accurate.

SPAR Retailer

Case Study

S4labour’s time and attendance is a gamechanger for SPAR, Minster Lovell

Company: SPAR, Minster Lovell
Business Type: Convenience Store
Date: Feb 2023

SPAR Overview

SPAR Minster Lovell is a family business that was founded in 1937, and has been trading as a SPAR under their symbol group since 1991. The store’s Retail Director, Ian Lewis, has been involved in the business for 10 years, employing over 20 people.

Challenge

The SPAR store was using paper timesheets and rotas to turnover same-week pay, which did not come without complications. Lewis describes his Friday evenings before S4labour as chaotic, balancing an evening delivery and payroll with staff still in the store, which often led to payment delays.

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“It was a real gamechanger for us to be able to move away from paper rotas and paper timesheets.”

Ian Lewis
SPAR Retailer

Solution & Benefits

The ideal solution for the store was a digital time and attendance system, which could allow staff to tap-in and tap-out on a mobile device. This would ensure that staff were paid for the hours they actually worked, with no need for unnecessary admin hours. As well as this, Lewis wanted a way to make sure holiday entitlement was accurate, legal and compliant.

Results

Since using S4labour, SPAR Minster Lovell has saved time by swapping paper rotas and timesheets for digital ones. Ian said, “It means now I am able to set up the rotas, set up the payroll and it’s just worked perfectly.” Better managed rotas and digital T&A has enabled accurate payroll, giving Ian his Friday evenings back: “I’m not working out hours and decimals [..] I’ve got visibility straight away, who hasn’t clocked in, who hasn’t clocked out, managing holiday…”

Super 8

Case Study

Super 8’s Journey with S4labour

Compay Name: Super 8

Restaurateur Ledged, Brian Hannon

Super 8 Overview

London-based group Super 8 consists of three restaurants: Smoking Goat, Kiln and Brat, which have been going from strength to strength since they opened the doors of their first site in 2014. The modern high-end brand has seen its Kiln restaurant win the number one spot at the National Restaurant Awards, as well as its Brat concept being one of the fastest-claiming Michelin Star restaurants.

As a product and people-led business, Super 8 does not compromise when it comes to quality. With great suppliers from Cornwall, as well as farmers, fishermen and produce growers, their menu features quality dishes that make it famous.

“S4labour has played an important role in that in terms of the functional and hygienic management of our teams, and making sure people are in the right place at the right time, get paid at the right time and holiday is accrued in the right way.”

“We use S4labour to grow sales”

Brian Hannon

Super 8 Owner

Challenge

This calibre of food and service can only be maintained by a strong and well-organised team. With 90+ employees across three restaurants, Super 8’s big team needed to be properly managed, ensuring staff were in the right place, at the right time. Using a spreadsheet system simply could not allow the business to run in an efficient and effective manner. 

Super 8 wanted a system that could look after their rota and deployment needs and maintain their high staff retention rate, ensuring that employees’ pay, holiday and contracts were all handled correctly. The ideal solution would allow them to optimise their labour and look after their staff. 

Solution & Results

S4labour was rolled out into all three Super 8 sites to much success. A great deal of work surrounding deployment and labour budgets was taken off the management team, allowing them to focus on creating a great guest experience.

Warner’s Retail

Case Study

S4labour move Warner’s Retail to the digital age

Company: Warner’s Retail
Business Type: Convenience Store
Date: Feb 2023

Warner’s Retail Overview

Warner’s Retail is an independently owned group of food stores, formerly known as Warner’s Budgens. Guy Warner has been running stores for over 15 years. The new supermarket in Upton-upon-Severn opened in May 2022.

Challenge

Before S4labour the team were using spread sheets and paper rotas which had an impact time, where managers could be using the time spent elsewhere. The team were spending far too much time chasing people for documents and rotas.

Historically, there where times where Guy would get to the end of the month and be a little shocked with how much they had spent on labour costs.

Slide 1

“As a boss, you love an IT solution that nobody talks about, not because its not there, it’s just because it works. I can honestly say since its gone in I’ve not heard about it, which means it’s working.”

Guy Warner
Together with Morrisons Retailer

Solution & Benefits

Warner’s Retail needed a solution that could not only save time and make rota writing easy, but save in labour costs as well.

Warner’s Retail moved over to S4labour in 2022. When asked about the move, Guy said, “to be honest, I’m not quite sure how we worked without it.”

Results

Warner’s Retail are able to see a real time snapshot of true labour costs at any one moment. The time to administer it is a fraction of what it used to be prior to S4labour.

Labour is such a big cost within the industry, and as such you need to have a close eye on what you are spending.  Now, with real time visibility Guy has a clear view of what they are spending, with no shock at the end of the month.

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